Resolved after 3 hours 5 minutes, affecting North America Central, on September 18, 2025.
The maintenance has been performed and we believe the issues to be resolved at this time. We are continuing to monitor resources on our side and will close out this incident accordingly. Thank you for your patience during this process!
Affected components
Update timeline
- identified Sep 18, 2025, 03:56 PM UTC
Jenzabar's Cloud Infrastructure team has identified a memory issue on 2 of the edge nodes within the firewall/VPN cluster in our Dallas location. In order to correct this issue, services will be transitioned to other edge nodes within the cluster at 12:00pm EST. This will cause a brief VPN outage (1-5 seconds) for customers currently running on either of these two edge nodes. We apologize for the inconvenience.
- monitoring Sep 18, 2025, 04:18 PM UTC
The maintenance has been performed and we believe the issues to be resolved at this time. We are continuing to monitor resources on our side and will close out this incident accordingly. Thank you for your patience during this process!
- resolved Sep 18, 2025, 07:02 PM UTC
The maintenance performed at noon EST today has corrected the issue.
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