Jenzabar incident
Network connectivity issue in North America East datacenter
Resolved after 1 hour 54 minutes, affecting North America East, on April 28, 2025.
The Cloud Infrastructure team was able to correct the issue -- all connectivity issues that were present before should no longer be a problem at this time. Additionally, there are on-going efforts to find out why this keeps happening. Cloud Infrastructure is currently working with IBM to determine next steps and develop an action plan to help keep this from happening in the future.
Affected components
Update timeline
- investigating Apr 28, 2025, 01:31 PM UTC
We are currently investigating a network connectivity issue in our North America East datacenter. At this time, all connectivity issues appear to be isolated to the North America East location only.
- resolved Apr 28, 2025, 03:25 PM UTC
The Cloud Infrastructure team was able to correct the issue -- all connectivity issues that were present before should no longer be a problem at this time. Additionally, there are on-going efforts to find out why this keeps happening. Cloud Infrastructure is currently working with IBM to determine next steps and develop an action plan to help keep this from happening in the future.
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