Jenzabar incident

Connectivity Issue within Google Cloud for JAAS customers - 7/16/2026

Critical Resolved View vendor source →

Jenzabar experienced a critical incident on July 17, 2026 affecting US East 1, lasting 14h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 02:43 AM UTC
Resolved
Jul 17, 2026, 05:17 PM UTC
Duration
14h 33m
Detected by Pingoru
Jul 17, 2026, 02:43 AM UTC

Affected components

US East 1

Update timeline

  1. investigating Jul 17, 2026, 02:43 AM UTC

    We are currently experiencing an issue with connectivity within our Google Cloud environment. Our team is actively investigating and working to resolve the problem with Google as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

  2. resolved Jul 17, 2026, 05:17 PM UTC

    The issue affecting multiple Google Cloud services in the us-east1 has been fully resolved as of 3:30 AM PDT on July 17. The disruption was caused by a datacenter power infrastructure issue. Power has been restored, systems have been returned to normal operation, and all impacted services are now functioning normally.