Jenzabar incident
Connectivity Issue within Google Cloud for JAAS customers
Jenzabar experienced a major incident on July 8, 2026 affecting North America East and North America Central and 1 more component, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 06:53 PM UTC
We are currently experiencing an issue within our Google Cloud environment. Our team is actively investigating and working to resolve the problem with Google as quickly as possible. If you are experiencing issues with sites not loading or other service disruptions, please submit a "System Down" ticket. This will help us accurately track the impact on your institution and prioritize our response efforts. We appreciate your patience and will provide updates as more information becomes available.
- investigating Jul 08, 2026, 07:35 PM UTC
We are continuing to investigate this issue.
- identified Jul 08, 2026, 08:29 PM UTC
Google has identified the issue and are working towards a resolution. We have noticed that many servers have become available again and some sites should be functioning. We will continue to let you know of updates as we gain more information.
- resolved Jul 08, 2026, 10:36 PM UTC
Google implemented a fix, and we've been monitoring the situation for the last couple of hours. Connectivity has remained stable during that time, so we are going to close out the incident. If you experience any issues that you believe may still be related to the outage, please submit a ticket. Thank you for your patience while Google worked through the issue!