Island experienced a major incident on September 15, 2025 affecting US - Browser and EU - Browser and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2025, 04:11 PM UTC
Some users might be experiencing intermittent errors when trying to log into the Island Management Console. We are investigating and will be updating shortly.
- investigating Sep 15, 2025, 04:17 PM UTC
Some users might be experiencing intermittent errors when trying to log into the Island Browser or the Island Management Console. We are investigating and will be updating shortly.
- investigating Sep 15, 2025, 04:31 PM UTC
We are still investigating the issue with the Browser and Management Console Login, and will update as soon as we find the root cause.
- identified Sep 15, 2025, 04:44 PM UTC
We identified the root cause and are working to fully remediate the issue.
- monitoring Sep 15, 2025, 04:59 PM UTC
We identified an additional issue, and are working to remediate.
- investigating Sep 15, 2025, 05:13 PM UTC
Our team is actively investigating the issue. At this time, the Island Management Console is unavailable, and some users may also encounter login issues with the Island Browser. We will share the next update within 15 minutes.
- investigating Sep 15, 2025, 05:28 PM UTC
We have identified the root cause of the issue affecting the Island Management Console and Browser logins. Our team is actively working on remediation, and the services remain impacted. We will provide another update as soon as we make progress toward resolution.
- monitoring Sep 15, 2025, 05:35 PM UTC
The Island Management Console and Browser login services have been restored. Our team is closely monitoring system performance to ensure stability. We will provide a final update once the incident is fully resolved.
- resolved Sep 15, 2025, 06:03 PM UTC
The issue impacting the Island Management Console and Browser logins has been fully remediated. Our team identified the root cause, applied a permanent fix, and validated that all systems are operating normally. We will continue to monitor closely, but no further impact is expected.