Island incident
Management Console Dashboards, User Timeline, and Digital Experience Errors
Island experienced a minor incident on October 20, 2025 affecting US - Management Console and EU - Management Console and 1 more component, lasting 8h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 01:26 PM UTC
Due to an ongoing disruption in the AWS us-east-1 region, some users may experience degraded performance in the Island Management Console. Users may see errors or failed loads in the following sections: User Timeline. Dashboards. Digital Experience.
- monitoring Oct 20, 2025, 01:44 PM UTC
We have resolved the issue impacting portions of the Island Management Console related to a disruption in the AWS us-east-1 region. Affected features included: User Timeline. Dashboards. Digital Experience. All services are now operating normally, and users should no longer experience errors or failed loads in these areas. We will continue to monitor system performance closely. Thank you for your patience.
- monitoring Oct 20, 2025, 02:15 PM UTC
We are currently experiencing a delay in audit data processing in the us-east-1 region. Please note that this issue is limited to us-east-1, and no data loss is expected. All data will be processed once the issue is resolved. We will provide further updates as we make progress.
- monitoring Oct 20, 2025, 03:06 PM UTC
We are continuing to investigate an issue affecting audit data visibility in the Management Console for users in the US region. At this time, new audit events may not appear in the console. We will provide further updates as they become available.
- monitoring Oct 20, 2025, 03:40 PM UTC
Audit processing has resumed in the us-east-1 region. We are currently monitoring the system to ensure full recovery and stability. A further update will be provided once the issue is fully resolved.
- monitoring Oct 20, 2025, 05:07 PM UTC
Audit processing in the us-east-1 region is currently catching up, but delays may still be observed. The service remains unstable due to issues with a third-party service provider, which we are actively monitoring. We are continuing to track system performance and will provide further updates as the situation evolves.
- resolved Oct 20, 2025, 09:01 PM UTC
Audit processing in the US region has fully caught up, and service performance has returned to normal levels. Following recovery by our third-party provider, all systems are stable and fully operational. This incident is now fully resolved.