Affected components
UK - Data Services
Update timeline
- investigating May 05, 2026, 11:55 AM UTC
We have identified the issue affecting Secure Viewer where users may see the error: “Connection is lost — you can still view the document.” Our team is actively investigating the root cause and working toward a resolution. We will continue to provide updates as more information becomes available.
- resolved May 05, 2026, 12:07 PM UTC
The issue affecting Secure Viewer has been resolved, and full functionality has been restored.
Looking to track Island downtime and outages?
Pingoru polls Island's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Island reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Island alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring Island for free
5 free monitors · No credit card required