ISI Outage History
ISI is up right nowPingoru has recorded 48 incidents for ISI: 24 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 47 of 720 (6%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 37 of 720 (5%) |
| July 2026 | 3 | 56 of 744 (8%) |
| August 2026 | 3 | 37 of 744 (5%) |
| September 2026 | 1 | 9 of 720 (1%) |
| October 2026 | 0 | 0 of 517 (0%) |
Incidents, newest first
Notice September 2, 2026 Transfer.isi-info.com SFTP Services 9h 7m SFTP Data Transfer
Started Sep 02, 2026, 11:47 AM UTC· resolved Sep 02, 2026, 08:55 PM UTC
- monitoring Sep 02, 2026, 11:47 AM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 11:50 PM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
- resolved Sep 02, 2026, 08:55 PM UTC
This incident has been resolved.
Major August 25, 2026 Cisco Webex Processing Delay 19h 24m Cisco Webex
Started Aug 25, 2026, 06:24 PM UTC· resolved Aug 26, 2026, 01:48 PM UTC
- investigating Aug 25, 2026, 06:24 PM UTC
ISI is experiencing delays with data delivery from Cisco Webex. This may result in delays in new records appearing in your system. A support case has been opened with Cisco Webex Developer Support to investigate this issue.
- monitoring Aug 25, 2026, 09:16 PM UTC
Cisco Webex data delivery levels have returned to expected values. Processing is working to catch from the delays. We'll continue to monitor the issue.
- resolved Aug 26, 2026, 01:48 PM UTC
Cisco Webex data delivery levels and processing timing as resumed to normal operations.
Notice July 9, 2026 Infortel Select Classic NCQ Dashboard 1d 11h Infortel Select Classic
Started Jul 09, 2026, 05:37 AM UTC· resolved Jul 10, 2026, 05:35 PM UTC
- investigating Jul 09, 2026, 05:37 AM UTC
ISI is investigating an issue with NCQ widgets in the Infortel Select Classic Contact Center Dashboard not populating with data.
- monitoring Jul 10, 2026, 03:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2026, 05:35 PM UTC
This incident has been resolved.
Critical June 22, 2026 ISI Analytics Login Error 20h 35m ISI Analytics, Infortel Select Classic
Started Jun 22, 2026, 07:29 PM UTC· resolved Jun 23, 2026, 04:04 PM UTC
- investigating Jun 22, 2026, 07:29 PM UTC
We are currently aware of reported errors logging in to the ISI Analytics web portal, and are actively troubleshooting the issue.
- investigating Jun 22, 2026, 07:29 PM UTC
We are currently aware of reported errors logging in to the ISI Analytics web portal, and are actively troubleshooting the issue.
- monitoring Jun 22, 2026, 07:47 PM UTC
A fix has been implemented, and we are monitoring the results to confirm no further issues.
- resolved Jun 23, 2026, 04:04 PM UTC
This incident has been resolved.
Minor April 2, 2026 CUCM Directory Import Issue 6h 11m Cisco UCM
Started Apr 02, 2026, 03:30 PM UTC· resolved Apr 02, 2026, 09:42 PM UTC
- investigating Apr 02, 2026, 03:30 PM UTC
We are currently investigating an issue after the recent update to Cloud Connect (v2.0.47070.26090), which is affecting CUCM Directory Imports. A Linkage error is preventing the isvCLoudConnect service from starting successfully. Our Engineering Team is currently working on a solution to this. Thank you for you patience.
- identified Apr 02, 2026, 04:49 PM UTC
The problem has been identified. Please restart your Cloud Connect server as a resolution, if you are experiencing this issue. A root cause is still being investigated.
- resolved Apr 02, 2026, 09:42 PM UTC
Restarting the server has been confirmed to be a working resolution. Please restart your server running the Cloud Connect software if you are experiencing issues with your scheduled CUCM Directory Imports. Our Support Team will also be reaching out to those directly affected shortly, if we've not already communicated with you.
Minor March 23, 2026 MS Teams and Webex Data Collection Errors 1d 23h Cisco Webex, Microsoft Teams
Started Mar 23, 2026, 03:20 PM UTC· resolved Mar 25, 2026, 02:41 PM UTC
- monitoring Mar 23, 2026, 03:20 PM UTC
An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.
- investigating Mar 23, 2026, 04:17 PM UTC
We are now troubleshooting intermediate delays in both MS Teams and Webex processing.
- identified Mar 24, 2026, 02:55 PM UTC
Delays in processing for both MS Teams and Webex have been resolved. We are currently working on a solution to recover missing MS Teams call records from the weekend.
- resolved Mar 25, 2026, 02:41 PM UTC
Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.
Major March 6, 2026 Unexpected Webex Service App Error 6d 1h Cisco Webex
Started Mar 06, 2026, 03:37 PM UTC· resolved Mar 12, 2026, 04:39 PM UTC
- identified Mar 06, 2026, 03:37 PM UTC
An unexpected change in Webex API behavior is impacting Queue syncing and data collection for a subset of Webex data sources. Cisco has acknowledged the error, and are currently testing a resolution.
- identified Mar 09, 2026, 07:03 PM UTC
ISI is implementing a temporary workaround to resume Webex call data collection while we wait for final resolution from Webex. Call processing delays may still occur, but ISI will work to address ASAP.
- identified Mar 10, 2026, 04:39 PM UTC
ISI is implementing a temporary workaround to resume Webex call data (CDR) collection while we wait for final resolution from Webex. Call processing delays may still occur, but ISI will work to address ASAP. Please note that Webex Directory Imports are still unavailable while a permanent resolution is being worked on.
- resolved Mar 12, 2026, 04:39 PM UTC
Webex has notified us that they have rolled out their fix to all data centers, and our own testing confirms that the Connectors are back online. Thank you for your patience, and please reach out to our support team know if you're experiencing any issues with data collection or Queue syncing ([email protected] or https://isianalytics.com/support).
Notice February 9, 2026 Inbound Support Calls 1d 3h
Started Feb 09, 2026, 03:18 PM UTC· resolved Feb 10, 2026, 06:41 PM UTC
- investigating Feb 09, 2026, 03:18 PM UTC
We are currently experiencing an issue receiving calls to our support line. Please use our web form at "https://isianalytics.com/support/", or email "[email protected]" if you need to reach the Support Team.
- investigating Feb 09, 2026, 03:19 PM UTC
We are continuing to investigate this issue.
- resolved Feb 10, 2026, 06:41 PM UTC
This incident has been resolved.
Notice January 24, 2026 Webex Collection 1d Cisco Webex
Started Jan 24, 2026, 02:45 PM UTC· resolved Jan 25, 2026, 02:54 PM UTC
- investigating Jan 24, 2026, 02:45 PM UTC
We are currently investigating an issue preventing call data collection from Webex.
- monitoring Jan 24, 2026, 05:21 PM UTC
Webex call data is now collecting and catching up from the time last retrieved successfully. Cisco communicated a change to the Webex API FQDN used to collect call data. In the scheduled maintenance this week, ISI updated the used FQDN accordingly and confirmed collection systems were operational. As of 12AM CST, the new FQDN was no longer operational for ISI. We reverted our systems back to the previous FQDN and collection has resumed. ISI is in touch with Webex Dev Support to determine next steps.
- monitoring Jan 24, 2026, 07:10 PM UTC
Webex call data collection has caught up to current time.
- resolved Jan 25, 2026, 02:54 PM UTC
After monitoring, the call data collection for Webex has remained stable. ISI will be working with Webex Dev Support to prevent this issue in the future.
Minor January 15, 2026 Cloud Connect Server Connection Issue 4d 21h Cisco UCM
Started Jan 15, 2026, 10:00 PM UTC· resolved Jan 20, 2026, 07:57 PM UTC
- investigating Jan 15, 2026, 10:00 PM UTC
After a recent update to Cloud Connect, an issue was discovered that has caused a subset of Cloud Connect Servers to be unable to connect to ISI Analytics; resulting in Directory Imports being unable to fetch new data. This is currently under investigation, and updates on a resolution will be provided when available.
- identified Jan 19, 2026, 08:21 PM UTC
The issue has been identified, and an update for Cloud Connect is being prepared for release later today. Thank you for your patience while we tend to this issue.
- monitoring Jan 20, 2026, 02:16 PM UTC
The Cloud Connect software update has been release, and we are now monitoring server connection statuses to confirm the issue has been resolved.
- resolved Jan 20, 2026, 07:57 PM UTC
After monitoring server statuses this morning, we are considering this issue resolved. Thank you for your patience.
Minor December 1, 2025 Classic Reporting - Outbound Emails 1d 6h Infortel Select Classic
Started Dec 01, 2025, 03:33 PM UTC· resolved Dec 02, 2025, 10:10 PM UTC
- investigating Dec 01, 2025, 03:33 PM UTC
An intermittent issue with Office 365 sending emails to external parties is being investigated. This may affect scheduled reports delivery from Classic Reporting.
- investigating Dec 01, 2025, 07:49 PM UTC
ISI will be implementing a system update to address report delivery for Classic Reporting at 2PM. Temporary system interruption can be expected. Another notification will be sent when the update is complete.
- monitoring Dec 01, 2025, 10:04 PM UTC
The system update to address report delivery for Classic Reporting has been completed. Scheduled reports are running again, and the situation is being monitored.
- resolved Dec 02, 2025, 10:10 PM UTC
This situation has been considered resolved. Scheduled reports that weren't sent during yesterday's downtime will need to be manually run by the report's owner, or another User with access to reporting management.
Minor August 27, 2025 Main Dashboard Widgets Error 45m ISI Analytics
Started Aug 27, 2025, 01:16 PM UTC· resolved Aug 27, 2025, 02:02 PM UTC
- investigating Aug 27, 2025, 01:16 PM UTC
We are investigating an error causing an interruption in loading data for Main Dashboard Widgets. Data is still available for reporting, Queue Dashboards and Infortel Classic remain unaffected. Updates will be posted as they become available.
- identified Aug 27, 2025, 01:52 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 27, 2025, 02:02 PM UTC
This incident has been resolved.
Major July 17, 2025 Infortel Select Classic Report Emails 17h 19m Infortel Select Classic
Started Jul 17, 2025, 04:35 AM UTC· resolved Jul 17, 2025, 09:55 PM UTC
- investigating Jul 17, 2025, 04:35 AM UTC
During scheduled maintenance validation, ISI identified an issue regarding Infortel Select Classic report emails not being received. It has been determined reports scheduled between 7PM to 9:30PM CDT generated but were unable to be sent via email. ISI is investigating the issue. Reports that ran after 9:30PM CDT have been sent. Scheduled reports and email are currently functional. For any critical needs, rerunning any missed reports that fell within this time frame can be completed within Infortel Select Classic.
- identified Jul 17, 2025, 01:31 PM UTC
A fix for the delayed reports has been identified. We are working towards implementing a solution to have them sent.
- monitoring Jul 17, 2025, 02:21 PM UTC
A fix has been implemented. The delayed report emails have now all been sent. We'll continue to monitor the situation today.
- resolved Jul 17, 2025, 09:55 PM UTC
This incident has been resolved.
Notice May 1, 2025 Temporary Login and Processing Delay 17h 32m ISI Analytics, Infortel Select Classic
Started May 01, 2025, 06:26 PM UTC· resolved May 02, 2025, 11:59 AM UTC
- monitoring May 01, 2025, 06:26 PM UTC
ISI identified an issue preventing logging in and processing for some customers from 11:20am to 12:40pm (CST). The issue has since been resolved, and we are still monitoring to confirm stability.
- resolved May 02, 2025, 11:59 AM UTC
This incident has been resolved.
Minor February 6, 2025 Adhoc Reporting Error 5h 35m Infortel Select Classic
Started Feb 06, 2025, 04:24 PM UTC· resolved Feb 06, 2025, 09:59 PM UTC
- investigating Feb 06, 2025, 04:24 PM UTC
We are troubleshooting an error that may cause some users issues with running adhoc reports. Updates will be posted as they become available.
- monitoring Feb 06, 2025, 05:00 PM UTC
Issues are no longer occurring, but services are still being monitor.
- resolved Feb 06, 2025, 09:59 PM UTC
This incident has been resolved.
Minor January 24, 2025 Microsoft Teams Processing Delay 15h 2m ISI Analytics, Infortel Select Classic, Microsoft Teams
Started Jan 24, 2025, 10:32 PM UTC· resolved Jan 25, 2025, 01:34 PM UTC
- monitoring Jan 24, 2025, 10:32 PM UTC
ISI is experiencing a delay in data delivery from Microsoft. This may result in a delay of information appearing in your system.
- resolved Jan 25, 2025, 01:34 PM UTC
This incident has been resolved.
Notice December 12, 2024 SFTP Services 22h 37m SFTP Data Transfer
Started Dec 12, 2024, 04:35 PM UTC· resolved Dec 13, 2024, 03:12 PM UTC
- monitoring Dec 12, 2024, 04:35 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 10:07 AM CST to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- resolved Dec 13, 2024, 03:12 PM UTC
This incident is now resolved. ISI Customer Support will continue to work with any customers that may require CUCM CDR service restarts to establish their SFTP connection.
Minor December 2, 2024 Firewall Error 5h 48m SFTP Data Transfer, Infortel Select Classic
Started Dec 02, 2024, 05:17 PM UTC· resolved Dec 02, 2024, 11:06 PM UTC
- investigating Dec 02, 2024, 05:17 PM UTC
One of our firewalls faced an Azure error, and then failed over to the secondary firewall. Some users may have experienced a brief interruption with Infortel Select Classic and SFTP connections. If you are not receiving new records, please follow the steps outlined in this support article to restart your CDR Repository Manager. https://isianalytics.com/help/doc/cucm-cisco-cdr-troubleshooting-guide/
- monitoring Dec 02, 2024, 05:40 PM UTC
The queue of emails are now all sent. SFTP services have been restarted. System is currently stable. If you are not receiving new records, please follow the steps outlined in this support article to restart your CDR Repository Manager. https://isianalytics.com/help/doc/cucm-cisco-cdr-troubleshooting-guide/
- resolved Dec 02, 2024, 11:06 PM UTC
This incident has been resolved.
Notice November 19, 2024 Microsoft Teams 1d 22h Microsoft Teams
Started Nov 19, 2024, 03:22 PM UTC· resolved Nov 21, 2024, 01:32 PM UTC
- investigating Nov 19, 2024, 03:22 PM UTC
We are currently investigating delays in MS Teams data.
- monitoring Nov 19, 2024, 03:59 PM UTC
ISI is receiving internal error responses from MSGraph, and will continue to monitor this issue. In instances where call data is being received from MSGraph, processing is working.
- monitoring Nov 19, 2024, 10:04 PM UTC
We have a support case opened with Microsoft, and are continuing to monitor the issue. This issue stems from Microsoft not sending the necessary data to our system, which has caused interruptions in service.
- monitoring Nov 20, 2024, 01:23 PM UTC
Error responses from MSGraph have reduced, but not diminished entirely. In instances where call data is being received from MSGraph, processing is working.
- monitoring Nov 20, 2024, 10:20 PM UTC
Microsoft has acknowledged the incident with Issue ID TM938579 impacting the ability to retrieve call data. They're implementing new configuration changes to Microsoft Teams to assist in processing calling data more efficiently and resolving impact.
- resolved Nov 21, 2024, 01:32 PM UTC
Microsoft has confirmed that the MSGraph response errors has stopped. Missing CDR will continue to backfill throughout the day.
Notice October 28, 2024 Scheduled Azure Cloud Service Maintenance 2d SFTP Data Transfer
Started Oct 28, 2024, 12:43 PM UTC· resolved Oct 30, 2024, 01:11 PM UTC
- monitoring Oct 28, 2024, 12:43 PM UTC
Microsoft Azure services have notified their subscribers of a scheduled maintenance window starting Monday 10/28 at 10PM CT to Tuesday 10/29 6AM CT. There is no service interruption expected for Infortel Select and SFTP services. If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
- monitoring Oct 29, 2024, 12:38 PM UTC
ISI has been notified that scheduled maintenance will continue again Tuesday 10/29 10PM CT to Wednesday 10/30 6AM CT.
- monitoring Oct 30, 2024, 11:51 AM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 3:05AM CDT to resolve an authentication issue impacting a segment of customers. If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- resolved Oct 30, 2024, 01:11 PM UTC
The scheduled maintenance has been completed.