ISI experienced a minor incident on January 15, 2026 affecting Cisco UCM, lasting 4d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2026, 10:00 PM UTC
After a recent update to Cloud Connect, an issue was discovered that has caused a subset of Cloud Connect Servers to be unable to connect to ISI Analytics; resulting in Directory Imports being unable to fetch new data. This is currently under investigation, and updates on a resolution will be provided when available.
- identified Jan 19, 2026, 08:21 PM UTC
The issue has been identified, and an update for Cloud Connect is being prepared for release later today. Thank you for your patience while we tend to this issue.
- monitoring Jan 20, 2026, 02:16 PM UTC
The Cloud Connect software update has been release, and we are now monitoring server connection statuses to confirm the issue has been resolved.
- resolved Jan 20, 2026, 07:57 PM UTC
After monitoring server statuses this morning, we are considering this issue resolved. Thank you for your patience.