Is ISI down?
Last checked 7m agoNo incidents right now.
ISI is operational right now. Last checked 7m ago; the most recent incident resolved 3d ago.
Real-time ISI status, recent outages, and incident history — pulled directly from ISI's official status page at https://status.isi-info.com every 5 minutes. Pingoru tracks 8 ISI services and has captured 11 incidents in the last 90 days (99.03% uptime). Get email, Slack, Discord, or webhook alerts the moment ISI reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- SFTP Data Transfer
Timeline · 2 updates
- monitoring · Apr 13, 2026, 12:56 AM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 7:35 PM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- resolved · Apr 13, 2026, 06:14 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- SFTP Data Transfer
Timeline · 2 updates
- monitoring · Apr 09, 2026, 12:17 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 2:20 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- resolved · Apr 09, 2026, 11:12 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- SFTP Data Transfer
Timeline · 2 updates
- monitoring · Apr 07, 2026, 11:59 AM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 12:55 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- resolved · Apr 08, 2026, 12:07 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Cisco UCM
Timeline · 3 updates
- investigating · Apr 02, 2026, 03:30 PM UTC
We are currently investigating an issue after the recent update to Cloud Connect (v2.0.47070.26090), which is affecting CUCM Directory Imports. A Linkage error is preventing the isvCLoudConnect service from starting successfully. Our Engineering Team is currently working on a solution to this. Thank you for you patience.
- identified · Apr 02, 2026, 04:49 PM UTC
The problem has been identified. Please restart your Cloud Connect server as a resolution, if you are experiencing this issue. A root cause is still being investigated.
- resolved · Apr 02, 2026, 09:42 PM UTC
Restarting the server has been confirmed to be a working resolution. Please restart your server running the Cloud Connect software if you are experiencing issues with your scheduled CUCM Directory Imports. Our Support Team will also be reaching out to those directly affected shortly, if we've not already communicated with you.
Latest: Restarting the server has been confirmed to be a working resolution. Please restart your server running the Cloud Connect software if you are experiencing issues with your schedule…
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- Cisco WebexMicrosoft Teams
Timeline · 4 updates
- monitoring · Mar 23, 2026, 03:20 PM UTC
An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.
- investigating · Mar 23, 2026, 04:17 PM UTC
We are now troubleshooting intermediate delays in both MS Teams and Webex processing.
- identified · Mar 24, 2026, 02:55 PM UTC
Delays in processing for both MS Teams and Webex have been resolved. We are currently working on a solution to recover missing MS Teams call records from the weekend.
- resolved · Mar 25, 2026, 02:41 PM UTC
Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.
Latest: Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.
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- Transfer.isi-info.com SFTP Services ResolvedStarted Apr 13, 2026, 12:56 AM UTC · Resolved Apr 13, 2026, 06:14 PM UTC · 17h 17m
- Transfer.isi-info.com SFTP Services ResolvedStarted Apr 09, 2026, 12:17 PM UTC · Resolved Apr 09, 2026, 11:12 PM UTC · 10h 55m
- Transfer.isi-info.com SFTP Services ResolvedStarted Apr 07, 2026, 11:59 AM UTC · Resolved Apr 08, 2026, 12:07 AM UTC · 12h 7m
- CUCM Directory Import Issue ResolvedStarted Apr 02, 2026, 03:30 PM UTC · Resolved Apr 02, 2026, 09:42 PM UTC · 6h 11m
- Started Mar 23, 2026, 03:20 PM UTC · Resolved Mar 25, 2026, 02:41 PM UTC · 1d 23h