Is ISI down?

Last checked 7m ago
Current status
ISI is up

No incidents right now.

Official status page: https://status.isi-info.com · Polled every 5 minutes · 8 components tracked

ISI is operational right now. Last checked 7m ago; the most recent incident resolved 3d ago.

Real-time ISI status, recent outages, and incident history — pulled directly from ISI's official status page at https://status.isi-info.com every 5 minutes. Pingoru tracks 8 ISI services and has captured 11 incidents in the last 90 days (99.03% uptime). Get email, Slack, Discord, or webhook alerts the moment ISI reports a new incident — free for 5 monitors, no credit card.

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ISI uptime 99.03% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 17h 17m
    Started Apr 13, 2026, 12:56 AM UTC · Resolved Apr 13, 2026, 06:14 PM UTC
    SFTP Data Transfer
    Timeline · 2 updates
    • monitoring · Apr 13, 2026, 12:56 AM UTC

      ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 7:35 PM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

    • resolved · Apr 13, 2026, 06:14 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 10h 55m
    Started Apr 09, 2026, 12:17 PM UTC · Resolved Apr 09, 2026, 11:12 PM UTC
    SFTP Data Transfer
    Timeline · 2 updates
    • monitoring · Apr 09, 2026, 12:17 PM UTC

      ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 2:20 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

    • resolved · Apr 09, 2026, 11:12 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 12h 7m
    Started Apr 07, 2026, 11:59 AM UTC · Resolved Apr 08, 2026, 12:07 AM UTC
    SFTP Data Transfer
    Timeline · 2 updates
    • monitoring · Apr 07, 2026, 11:59 AM UTC

      ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 12:55 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

    • resolved · Apr 08, 2026, 12:07 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 6h 11m
    Started Apr 02, 2026, 03:30 PM UTC · Resolved Apr 02, 2026, 09:42 PM UTC
    Cisco UCM
    Timeline · 3 updates
    • investigating · Apr 02, 2026, 03:30 PM UTC

      We are currently investigating an issue after the recent update to Cloud Connect (v2.0.47070.26090), which is affecting CUCM Directory Imports. A Linkage error is preventing the isvCLoudConnect service from starting successfully. Our Engineering Team is currently working on a solution to this. Thank you for you patience.

    • identified · Apr 02, 2026, 04:49 PM UTC

      The problem has been identified. Please restart your Cloud Connect server as a resolution, if you are experiencing this issue. A root cause is still being investigated.

    • resolved · Apr 02, 2026, 09:42 PM UTC

      Restarting the server has been confirmed to be a working resolution. Please restart your server running the Cloud Connect software if you are experiencing issues with your scheduled CUCM Directory Imports. Our Support Team will also be reaching out to those directly affected shortly, if we've not already communicated with you.

    Latest: Restarting the server has been confirmed to be a working resolution. Please restart your server running the Cloud Connect software if you are experiencing issues with your schedule…

  5. Resolved 1d 23h
    Started Mar 23, 2026, 03:20 PM UTC · Resolved Mar 25, 2026, 02:41 PM UTC
    Cisco WebexMicrosoft Teams
    Timeline · 4 updates
    • monitoring · Mar 23, 2026, 03:20 PM UTC

      An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.

    • investigating · Mar 23, 2026, 04:17 PM UTC

      We are now troubleshooting intermediate delays in both MS Teams and Webex processing.

    • identified · Mar 24, 2026, 02:55 PM UTC

      Delays in processing for both MS Teams and Webex have been resolved. We are currently working on a solution to recover missing MS Teams call records from the weekend.

    • resolved · Mar 25, 2026, 02:41 PM UTC

      Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.

    Latest: Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.

Outage history

Past 90 days · 5 incidents View full outage history →