ISI experienced a minor incident on December 1, 2025 affecting Infortel Select Classic, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 01, 2025, 03:33 PM UTC
An intermittent issue with Office 365 sending emails to external parties is being investigated. This may affect scheduled reports delivery from Classic Reporting.
- investigating Dec 01, 2025, 07:49 PM UTC
ISI will be implementing a system update to address report delivery for Classic Reporting at 2PM. Temporary system interruption can be expected. Another notification will be sent when the update is complete.
- monitoring Dec 01, 2025, 10:04 PM UTC
The system update to address report delivery for Classic Reporting has been completed. Scheduled reports are running again, and the situation is being monitored.
- resolved Dec 02, 2025, 10:10 PM UTC
This situation has been considered resolved. Scheduled reports that weren't sent during yesterday's downtime will need to be manually run by the report's owner, or another User with access to reporting management.