Resolved after 2 days, affecting SFTP Data Transfer, on October 28, 2024.
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 3:05AM CDT to resolve an authentication issue impacting a segment of customers. If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Affected components
Update timeline
- monitoring Oct 28, 2024, 12:43 PM UTC
Microsoft Azure services have notified their subscribers of a scheduled maintenance window starting Monday 10/28 at 10PM CT to Tuesday 10/29 6AM CT. There is no service interruption expected for Infortel Select and SFTP services. If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
- monitoring Oct 29, 2024, 12:38 PM UTC
ISI has been notified that scheduled maintenance will continue again Tuesday 10/29 10PM CT to Wednesday 10/30 6AM CT.
- monitoring Oct 30, 2024, 11:51 AM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 3:05AM CDT to resolve an authentication issue impacting a segment of customers. If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- resolved Oct 30, 2024, 01:11 PM UTC
The scheduled maintenance has been completed.
Your product runs on more than ISI
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services