ISI experienced a minor incident on March 23, 2026 affecting Cisco Webex and Microsoft Teams, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 23, 2026, 03:20 PM UTC
An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.
- investigating Mar 23, 2026, 04:17 PM UTC
We are now troubleshooting intermediate delays in both MS Teams and Webex processing.
- identified Mar 24, 2026, 02:55 PM UTC
Delays in processing for both MS Teams and Webex have been resolved. We are currently working on a solution to recover missing MS Teams call records from the weekend.
- resolved Mar 25, 2026, 02:41 PM UTC
Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.