ISI experienced a major incident on August 25, 2026 affecting Cisco Webex, lasting 19h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Cisco Webex
Update timeline
- investigating Aug 25, 2026, 06:24 PM UTC
ISI is experiencing delays with data delivery from Cisco Webex. This may result in delays in new records appearing in your system. A support case has been opened with Cisco Webex Developer Support to investigate this issue.
- monitoring Aug 25, 2026, 09:16 PM UTC
Cisco Webex data delivery levels have returned to expected values. Processing is working to catch from the delays. We'll continue to monitor the issue.
- resolved Aug 26, 2026, 01:48 PM UTC
Cisco Webex data delivery levels and processing timing as resumed to normal operations.