ISI experienced a notice incident on January 24, 2026 affecting Cisco Webex, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2026, 02:45 PM UTC
We are currently investigating an issue preventing call data collection from Webex.
- monitoring Jan 24, 2026, 05:21 PM UTC
Webex call data is now collecting and catching up from the time last retrieved successfully. Cisco communicated a change to the Webex API FQDN used to collect call data. In the scheduled maintenance this week, ISI updated the used FQDN accordingly and confirmed collection systems were operational. As of 12AM CST, the new FQDN was no longer operational for ISI. We reverted our systems back to the previous FQDN and collection has resumed. ISI is in touch with Webex Dev Support to determine next steps.
- monitoring Jan 24, 2026, 07:10 PM UTC
Webex call data collection has caught up to current time.
- resolved Jan 25, 2026, 02:54 PM UTC
After monitoring, the call data collection for Webex has remained stable. ISI will be working with Webex Dev Support to prevent this issue in the future.