IronTree had 26 outages in the last 2 years totaling 2445h 50m of downtime — averaging 1.1 incidents per month.
There were 26 IronTree outages since August 22, 2024 totaling 2445h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investingating an issue with our calling system. This is affecting all outbound calls. We are working on the issue, please contact [email protected] for urgent queries.
Our pbx system is operational, thank you for your understanding.
Microsoft has released critical security updates for Windows Server as part of its July 2026 Patch Tuesday. Details here: https://www.bleepingcomputer.com/news/microsoft/microsoft-july-2026-patch-tuesday-fixes-massive-570-flaws-3-zero-days/ We will deploy these updates this weekend as part of our scheduled patching cycle. To ensure continued secure and reliable connectivity to your systems, we are also rolling out an update to our RDP tooling across our client base ahead of the Windows patching. This update can be applied to live systems without disruption, but requires a reboot, which our technical team will perform out of hours. Schedule: Tonight (after hours): RDP tooling update and reboots Tomorrow night: Windows Server security patching In some niche cases with clients with older versions, a reboot during the day may be required. No action is required from your side. If you experience any connectivity issues following the maintenance windows, please contact our support team.
Updated Maintenance Schedule 18:00 – RDP Tool Update & Server Reboots The RDP Tool update has been deployed. Any servers that have not yet completed the update will be rebooted at 18:00 to finalize the installation ahead of this evening's maintenance window. 20:00 – Windows Server Security Patching Scheduled Windows Server security patching will commence at 20:00 as part of our regular maintenance cycle to ensure all systems receive the latest Microsoft security updates. Post-Maintenance Verification We recommend testing connectivity to your systems once the maintenance window has completed. If you experience any issues accessing your systems after the maintenance window, please contact our after-hours support team: Email: [email protected] Phone: 076 102 9813 Our team will be available to provide prompt assistance if required.
This incident has been resolved.
We are investigating reports of Internet related connectivity
We have identified the issue pertaining to a specific host in our cluster, we have isolated the host from the cluster and we are investigating. Internet Connectivity outage was related to this host. Please report any connectivity issues over the weekend to our support team.
This incident has been resolved.
We are investigating an outage from OpenVPN affecting clients connecting to our VPS using Cloud Connexa license. A ticket has been raised with OpenVPN, and we are actively investigating.
OpenVPN have advised that a fix has been implemented and they are currently monitoring the affected services. We will provide an Incident Report once it has been received from OpenVPN. We appreciate your patience while the matter is being monitored.
The OpenVPN clients using CloudConnexa is back up and running. If you continue to experience any issues, please reach out to [email protected]. Thank you for your understanding and patience.
We are investigating reports of internet connectivity intermittent issues. We will be shutting down our Liquid Internet line temporarily while we troubleshoot with our provider. We apologize for this affect on business operations and we are actively troubleshooting the issue. Please contact [email protected] if you require additional information.
We have been advised that the connectivity issue has been resolved, we will be testing the line shortly and will provide updates once we have more information.
Our initial testing shows that the line has been restored and it is routing correctly. We will continue to monitor. If you are experiencing disconnects with your vpn or internet connection to our environment, please contact our support at your earliest convenience. We will feedback with more info on the fault, once recieved by our vendor.
We are currently investigating reports of intermittent internet connectivity issues again affecting some services. As part of our troubleshooting process, we will be temporarily shutting down our Liquid Internet line again while we work with our provider to identify and resolve the issue. We apologize for the impact this may have on business operations. Our team is actively working to restore full stability as quickly as possible. For additional information or assistance, Please contact [email protected] if you require additional information.
We have been notified by our ISP that the fault affecting clients routing through certain Internet Service Providers in Cape Town has been resolved. Traffic on the affected line has been rerouted, and the line has been re-enabled. We are currently monitoring and testing connections.
Testing has confirmed that the affected line is now stable and performing as expected. We will continue to monitor connectivity through the night for any further issues.
Continuous testing has confirmed that the affected line is now stable and performing as expected. Services have been restored and are operating normally. An incident report will be made available once it has been received from the vendor. Thank you for your patience and understanding during this incident. For additional information or assistance, please contact [email protected]
We are currently investigating a partial outage affecting one of our internet upstream providers. As a precautionary measure, the impacted line has been temporarily taken offline and all traffic is being routed through our secondary line, which is stable and performing normally. There should be no impact on your ability to access your systems. We are actively engaging with our provider to determine the cause and timeline for resolution. If you are experiencing any connectivity issues, please contact our support team at [email protected] and a technician will assist you.
Vodacom performed a firmware upgrade on their ASR routers, which resulted in approximately 40 minutes of downtime on our BGP link. Our redundant link remained fully operational during this period, ensuring service continuity with no impact to connectivity.
We are investigating a possible Internet Connectivity issue on our Vodacom BGP line.
Connectivity has returned and showing stable connections, we are actively monitoring and engaging with our IPT Provider.
This incident has been resolved.
We have been notified by Acronis that the Disaster Recovery Web Console is having issues. Service impact: Some customers might be unable to reach Management Console. Affected by incident: Management console We are busy monitoring this with Acronis and will provide feedback once resolved.
Based on our internal testing, systems have been restored. We will close out the incident once we have confirmation from Acronis.
This incident has been resolved.
We are currently investigating an Internet Connectivity issue relating to our Vodacom DIA, Vodacom have reported an outage to us and they are busy working on a resolution.
A fix has been implemented by Vodacom and we are monitoring. Systems currently show online and we are monitoring.
We are happy systems remain online and operational.
One of our upstream internet providers is currently experiencing an outage. Traffic has been successfully rerouted through our redundant connection, and services remain fully operational. Affected Services: No expected degradation in service We will provide an update if the situation changes or once the upstream provider has fully resolved the issue.
Our upstream provider has identified the issue and is actively working on a resolution. SFP modules are currently being replaced as part of the remediation process. We will provide further updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
Internet connectivity has been successfully restored from the upstream provider. The issue was resolved by reseating the SFP cable from the patch panel, which restored normal connectivity. If you have any questions please contact [email protected].
We have identified an issue with our mail rely provider. This is affecting all mail sending for our domain. Please note ticket responses may be delayed until the issue is resolved. Please contact 087 943 2278 for urgent assistance.
Our email relay issue has been resolved with our service provider. Their system incorrectly flagged our account and has since been rectified.
We are currently investigating a network incident affecting storage performance.
We are continuing to investigate this issue.
This incident has been resolved.
We have been made aware of an issue on some of our clients Evolution systems with login issues on the 13th and the 21st of February, please see attached article from Sage to assist in the resolution. https://communityhub.sage.com/za/sage-200-evolution/f/announcements/241585/avoiding-the-sage-200-evolution-date-related-login-issue-in-february-2025
This incident has been resolved.
We are currently investigating an outage to the web console of our DR system.
The incident has been resolved and the console is online.
We are currently experiencing a partial outage impacting our Acronis backup & Protect storage systems. Our team is actively working to resolve the issue.Some backup services may be temporarily unavailable. We apologize for any inconvenience caused, please reach out to our Support Team [email protected] for any questions.
This incident was resolved yesterday at 17:00PM
We are currently experiencing an outage affecting connectivity to our Infrastructure. Our team is actively investigating the issue and working to restore services as quickly as possible. We apologise for any inconvenience caused. Please reach out to our Support Team [email protected] for any questions.
We have deployed technicians to the Data Center to investigate. This is a Data Center related issue and we will try get systems up as soon as possible.
We are still investigating, however technicians have identified an issue and they are busy working on fixing it.
We have temporarily resolved this issue and monitoring systems that are coming online.
We are currently satisfied that this issue is set to resolved. We will upload the incident report once completed. We apologise for any interruption this caused to your business.
Please see link for incident report: [https://irontree.everfiles.metrofilecloud.com/public-link/browse/dv0kOb5zGN](https://irontree.everfiles.metrofilecloud.com/public-link/browse/dv0kOb5zGN)
We are currently investigating a storage related latency issue, causing systems to be slow
We have identified and fixed the issue, we are currently monitoring.
Systems have remained stable
We are currently investigating a Web Console outage from our Service Provider
Issue has been resolved
We are currently investigating a web console outage affecting our Disaster Recovery Console
A fix has been implemented and we are monitoring the system
The incident has been resolved
Incident details: Some customers might be unable to reach the Acronis Backup Gateway, this may result in backups not being able to reach the Web Console. Affected by incident: IronTree SecureIT Backup and/or Restore operations might be degraded.
This incident has been resolved.