Resolved after 3 hours 24 minutes, affecting IronTree Backup Web Console, on December 26, 2023.
We are continuing to monitor for any further issues.
Affected components
IronTree Backup Web Console
Update timeline
- identified Dec 26, 2023, 02:15 PM UTC
We are currently investigating a performance issue caused by hardware failure on our Backup and Protect platform. This performance issue may cause backups to not complete due to unavailable backend resources. We have dispatched technicians to the Data Centre to investigate further.
- monitoring Dec 26, 2023, 04:44 PM UTC
A fix has been implemented, we are monitoring the affected systems.
- monitoring Dec 26, 2023, 05:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 26, 2023, 05:40 PM UTC
This incident has been resolved.
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