IronTree incident

Internet Connectivity Issue

Resolved after 21 hours 14 minutes, affecting IronTree VPC Hosting, on March 14, 2024.

resolved Mar 15, 2024, 08:24 AM UTC

The issue has been resolved and services are running normally again, however there are still some outages on Microsoft services.

Started
Mar 14, 2024, 11:09 AM UTC
Resolved
Mar 15, 2024, 08:24 AM UTC
Duration
21h 14m
Detected by Pingoru
Mar 14, 2024, 11:09 AM UTC

Affected components

IronTree VPC Hosting

Update timeline

  1. investigating Mar 14, 2024, 11:09 AM UTC

    We are currently investigating a partial internet connectivity Issue at our Data Centre and will revert with feedback soonest, we apologise for any inconvenience caused in this matter.

  2. identified Mar 14, 2024, 11:41 AM UTC

    We have identified the issue and there is a nationwide outage that is affecting multiple service provides, further updates to follow.

  3. identified Mar 14, 2024, 11:50 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 14, 2024, 01:28 PM UTC

    We can confirm that the issue has been identified with Seacom that there have been multiple undersea cable failures between South Africa and Europe are currently impacting South Africa’s network providers, the Wacs cable is down, but traffic is still flowing across the Equiano system. For more information please follow the below link. https://techcentral.co.za/widespread-internet-problems-south-africa/241390/ Further updates to follow.

  5. monitoring Mar 14, 2024, 01:53 PM UTC

    Cloud Services have been rerouted to a redundant link.

  6. resolved Mar 15, 2024, 08:24 AM UTC

    The issue has been resolved and services are running normally again, however there are still some outages on Microsoft services.

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