IronTree incident
IronTree SecureIT (Backup & Protect) Office 365 Incident
Resolved after 19 hours 13 minutes, affecting IronTree Backup Storage, on April 10, 2024.
We have resolved the issue with the Office 365 backups failing and apologize for any inconvenience caused.
Affected components
Update timeline
- investigating Apr 10, 2024, 01:50 PM UTC
Incident details: After an update we received from Acronis where C2C Backups were switched to work via proto_v2, Our clients Office 365 backups started failing. Incident Date : 05/04/2024 - Currently Affected by Incident: Acronis Office 365 backups
- identified Apr 10, 2024, 07:31 PM UTC
We have identified the issue using Proto_v2 on our internal load balancers. We are currently working on a solution.
- monitoring Apr 10, 2024, 08:33 PM UTC
We have implemented a fix for the Office365 backup incident. Please run manual backups on your Office365 workloads if they haven't run on schedule yet. We are monitoring this fix.
- resolved Apr 11, 2024, 09:04 AM UTC
We have resolved the issue with the Office 365 backups failing and apologize for any inconvenience caused.
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