IronTree incident

IronTree SecureIT (Backup & Protect) - Backup Gateway Degraded Incident

Resolved after 3 days 23 hours, affecting IronTree Backup Web Console, on September 11, 2024.

identified Sep 11, 2024, 10:40 AM UTC

Incident details: Some customers might be unable to reach the Acronis Backup Gateway, this may result in backups not being able to reach the Web Console. Affected by incident: IronTree SecureIT Backup and/or Restore operations might be degraded.

Started: Sep 11, 2024, 10:40 AM UTC
Resolved: Sep 15, 2024, 10:17 AM UTC
Duration: 3d 23h
Detected by Pingoru: Sep 11, 2024, 10:40 AM UTC

Affected components

IronTree Backup Web Console

Update timeline

identified Sep 11, 2024, 10:40 AM UTC

Incident details: Some customers might be unable to reach the Acronis Backup Gateway, this may result in backups not being able to reach the Web Console. Affected by incident: IronTree SecureIT Backup and/or Restore operations might be degraded.
resolved Sep 15, 2024, 10:17 AM UTC

This incident has been resolved.

Your product runs on more than IronTree

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.