Resolved after 5 days 5 hours, affecting IronTree VPC Hosting and IronTree Backup Web Console and 1 more, on November 7, 2024.
The issue has been fixed by our upstream provider. We are currently monitoring over night to ensure all is stable. We have requested an incident report. This may take up to 2 weeks. Please request the report from [email protected], so that when it is available, we can send it out.
Affected components
Update timeline
- investigating Nov 07, 2024, 03:34 AM UTC
We are currently investigating a partial internet outage.
- investigating Nov 07, 2024, 09:06 AM UTC
We are continuing to investigate this issue.
- identified Nov 07, 2024, 09:45 AM UTC
We have identified the issue relating to international routing from one of our upstream providers. We are troubleshooting with the provider.
- identified Nov 08, 2024, 09:26 AM UTC
We have will be performing urgent maintenance to test the fix done by our upstream provider. This may affect clients connecting to their servers. If this is the case, we will revert the changes as soon as possible.
- identified Nov 08, 2024, 09:38 AM UTC
Unfortunately, the upstreams changes didn't work and we have revert until additional changes are done.
- identified Nov 08, 2024, 01:18 PM UTC
We will be working with our upstream provider on resolving this at 18:00pm tonight. The faulty line needs to be enabled for the testing which will cause some international traffic outages on the clients that route via this upstream. The troubleshooting is scheduled to run for up to 2 hours
- identified Nov 09, 2024, 02:56 PM UTC
We will be working with our upstream provider on resolving this at 17:00pm tonight. The faulty line needs to be enabled for the testing which will cause some international traffic outages on the clients that route via this upstream. The troubleshooting is scheduled to run for up to 2 hours
- identified Nov 11, 2024, 11:04 AM UTC
Changes have been made by our upstream provider and they would like to test this at 18:00 tonight. This may involve some international traffic to fail for our clients during this window. Expected timeline: 2 hours Expected effect: Partial network routing outage affecting international traffic
- monitoring Nov 11, 2024, 04:40 PM UTC
The issue has been fixed by our upstream provider. We are currently monitoring over night to ensure all is stable. We have requested an incident report. This may take up to 2 weeks. Please request the report from [email protected], so that when it is available, we can send it out.
- resolved Nov 12, 2024, 08:39 AM UTC
The upstream line has remained stable and operational.
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