PDF -> docx conversion errors impacting Editor and Jurist

Update timeline

1. investigating Mar 05, 2026, 07:36 PM UTC

   Status: Investigating We are currently investigating an issue affecting PDF-to-DOCX conversion in Ironclad that is resulting in errors in Ironclad Editor and Jurist. Our team is actively working to identify and resolve the problem. As a precaution, we have temporarily disabled PDF editing and PDF-based compare in Ironclad until this issue is resolved. Affected components Authentication (Operational) Google (Operational) Editor (PDF) (Operational) Google Cloud Platform Cloud Key Management Service (Operational) Workflows (Operational) Activity Export (CSV) (Operational) Repository (Operational) mailgun API (Operational) Authentication (OAuth 2.0) (Operational) Hosting Availability (Operational) Google Cloud Platform Google Cloud Storage (Operational) Fetching & Rendering Dynamic Groups (Operational) SMS (Operational) Generate PDF Records (On-Demand) (Operational) Share Records via Email (Operational) Inbound (Operational) Service Availability (Operational) Capturing Acceptance (Operational) mailgun SMTP (Operational) mailgun Outbound Delivery (Operational) Signers Export (CSV) (Operational) Email (Operational) Repository (Operational) Service Availability (Operational) Box Uploads/Downloads (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) Custom Domains with SSL (Operational) SendGrid Event Webhook (Operational) Acceptance Tracking via Send (Operational) Loading & Displaying Published Groups (Operational) Okta (Operational) Custom SSO (Operational) Google Apps Drive (Operational) Google Cloud Platform Google Cloud SQL (Operational) Workflows (Operational) Request Signed (Operational) Google Cloud Platform Google Cloud DNS (Operational) Acceptance Tracking via SMS (Operational) Delivering Notification Emails to Users (Operational) mailgun Inbound email processing (Operational) Version Published (Operational) Generate PDF Records (Async) (Operational) Request Complete (Operational) Activity (Agreed) (Operational) Delivering Confirmation Emails to Signers (Operational) Editor (HTML) (Operational) SendGrid API v3 (Operational) Scheduled Nightly Exports (Operational) Request Sent (Operational) Personalized Contracts Export (CSV) (Operational) Google Cloud Platform Cloud Filestore (Operational) Service Availability (Operational) Activity (All) (Operational) Service Availability (Operational)

2. identified Mar 05, 2026, 08:29 PM UTC

   Status: Identified The issue has been identified and a fix is being implemented. Affected components Scheduled Nightly Exports (Operational) Service Availability (Operational) Generate PDF Records (On-Demand) (Operational) Acceptance Tracking via Send (Operational) Service Availability (Operational) Google Cloud Platform Google Cloud Storage (Operational) Repository (Operational) Request Sent (Operational) Acceptance Tracking via SMS (Operational) Request Complete (Operational) Editor (HTML) (Operational) Google Cloud Platform Cloud Key Management Service (Operational) Workflows (Operational) Share Records via Email (Operational) Google Cloud Platform Google Cloud DNS (Operational) Box Uploads/Downloads (Operational) mailgun Outbound Delivery (Operational) Workflows (Operational) Signers Export (CSV) (Operational) Fetching & Rendering Dynamic Groups (Operational) Activity (Agreed) (Operational) Google Cloud Platform Cloud Filestore (Operational) Authentication (OAuth 2.0) (Operational) Delivering Confirmation Emails to Signers (Operational) Editor (PDF) (Operational) Generate PDF Records (Async) (Operational) Delivering Notification Emails to Users (Operational) Loading & Displaying Published Groups (Operational) Capturing Acceptance (Operational) Activity Export (CSV) (Operational) SendGrid API v3 (Operational) Custom Domains with SSL (Operational) Google (Operational) mailgun API (Operational) Repository (Operational) Request Signed (Operational) Email (Operational) Version Published (Operational) Hosting Availability (Operational) Custom SSO (Operational) Google Cloud Platform Google Cloud SQL (Operational) Activity (All) (Operational) Inbound (Operational) Okta (Operational) SendGrid Event Webhook (Operational) mailgun Inbound email processing (Operational) SMS (Operational) mailgun SMTP (Operational) Google Apps Drive (Operational) Service Availability (Operational) Service Availability (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) Personalized Contracts Export (CSV) (Operational) Authentication (Operational)

3. resolved Mar 06, 2026, 05:25 AM UTC

   Status: Resolved This incident has been resolved. Affected components mailgun API (Operational) Box Uploads/Downloads (Operational) mailgun Outbound Delivery (Operational) Activity (Agreed) (Operational) Google Cloud Platform Cloud Key Management Service (Operational) Acceptance Tracking via SMS (Operational) Service Availability (Operational) Editor (HTML) (Operational) SendGrid API v3 (Operational) mailgun Inbound email processing (Operational) Workflows (Operational) Repository (Operational) Activity Export (CSV) (Operational) Request Signed (Operational) Fetching & Rendering Dynamic Groups (Operational) Service Availability (Operational) Google Cloud Platform Google Cloud Storage (Operational) Delivering Confirmation Emails to Signers (Operational) Okta (Operational) Hosting Availability (Operational) Workflows (Operational) SMS (Operational) Request Sent (Operational) Editor (PDF) (Operational) Google Cloud Platform Google Cloud DNS (Operational) Google Cloud Platform Google Cloud SQL (Operational) Email (Operational) Generate PDF Records (Async) (Operational) Generate PDF Records (On-Demand) (Operational) mailgun SMTP (Operational) Version Published (Operational) Share Records via Email (Operational) Personalized Contracts Export (CSV) (Operational) Loading & Displaying Published Groups (Operational) Activity (All) (Operational) Inbound (Operational) Request Complete (Operational) Delivering Notification Emails to Users (Operational) Authentication (Operational) Service Availability (Operational) SendGrid Event Webhook (Operational) Custom SSO (Operational) Google Apps Drive (Operational) Google Cloud Platform Cloud Filestore (Operational) Repository (Operational) Service Availability (Operational) Capturing Acceptance (Operational) Google (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) Authentication (OAuth 2.0) (Operational) Custom Domains with SSL (Operational) Signers Export (CSV) (Operational) Acceptance Tracking via Send (Operational) Scheduled Nightly Exports (Operational)