Ironclad incident
PDF -> docx conversion errors impacting Editor and Jurist
Minor Vendor's status page →
Resolved after 9 hours 49 minutes, affecting Version Published and Repository and 1 more, on March 5, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Version PublishedRepositoryBox Uploads/Downloads3rd Party DependenciesWorkflowsRepositorySendGrid Event WebhookWorkflowsFetching & Rendering Dynamic GroupsEmail
Update timeline
- investigating Mar 05, 2026, 07:36 PM UTC
We are currently investigating an issue affecting PDF-to-DOCX conversion in Ironclad that is resulting in errors in Ironclad Editor and Jurist. Our team is actively working to identify and resolve the problem. As a precaution, we have temporarily disabled PDF editing and PDF-based compare in Ironclad until this issue is resolved.
- identified Mar 05, 2026, 08:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 06, 2026, 05:25 AM UTC
This incident has been resolved.
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