Ironclad incident

Issues with PDF Documents

Minor Resolved View vendor source →
Started
Mar 09, 2026, 08:18 PM UTC
Resolved
Mar 09, 2026, 08:18 PM UTC
Duration
Detected by Pingoru
Mar 09, 2026, 08:18 PM UTC

Affected components

RepositoryWorkflows

Update timeline

  1. investigating Mar 09, 2026, 07:33 PM UTC

    Status: Investigating We are currently investigating an issue affecting Document OCR in Ironclad that is resulting in errors in Smart Import, Run AI, and Intake Agent (EAP). Our team is actively working to identify and resolve the problem. Affected components Workflows (Degraded performance) Repository (Degraded performance) Workflows (Degraded performance) Repository (Degraded performance)

  2. monitoring Mar 09, 2026, 07:45 PM UTC

    Status: Monitoring Rate limits for document OCR were reached and adjusted to address the issue. We are continuing to monitor for any further issues. Affected components Workflows (Degraded performance) Repository (Degraded performance) Workflows (Degraded performance) Repository (Degraded performance)

  3. resolved Mar 09, 2026, 08:18 PM UTC

    Status: Resolved This incident has been resolved. Affected components Repository (Operational) Workflows (Operational) Repository (Operational) Workflows (Operational)

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