Ironclad experienced a minor incident on March 9, 2026 affecting Repository and Workflows and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2026, 07:33 PM UTC
Status: Investigating We are currently investigating an issue affecting Document OCR in Ironclad that is resulting in errors in Smart Import, Run AI, and Intake Agent (EAP). Our team is actively working to identify and resolve the problem. Affected components Workflows (Degraded performance) Repository (Degraded performance) Workflows (Degraded performance) Repository (Degraded performance)
- monitoring Mar 09, 2026, 07:45 PM UTC
Status: Monitoring Rate limits for document OCR were reached and adjusted to address the issue. We are continuing to monitor for any further issues. Affected components Workflows (Degraded performance) Repository (Degraded performance) Workflows (Degraded performance) Repository (Degraded performance)
- resolved Mar 09, 2026, 08:18 PM UTC
Status: Resolved This incident has been resolved. Affected components Repository (Operational) Workflows (Operational) Repository (Operational) Workflows (Operational)
- resolved Mar 09, 2026, 08:18 PM UTC
Status: Resolved This incident has been resolved. Affected components Workflows (Operational) Repository (Operational) Workflows (Operational) Repository (Operational)