Ironclad incident

PDF -> docx conversion errors impacting Editor and Jurist on EU1

Minor Resolved View vendor source →

Ironclad experienced a minor incident on March 12, 2026 affecting Workflows and Workflows, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2026, 06:22 PM UTC
Resolved
Mar 12, 2026, 06:22 PM UTC
Duration
—
Detected by Pingoru
Mar 12, 2026, 06:22 PM UTC

Affected components

WorkflowsWorkflows

Update timeline

  1. investigating Mar 10, 2026, 07:20 PM UTC

    Status: Investigating We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem. Affected components Workflows (Degraded performance)

  2. monitoring Mar 11, 2026, 04:16 PM UTC

    Status: Monitoring A fix has been implemented and we are monitoring the results. Affected components Workflows (Operational)

  3. resolved Mar 12, 2026, 06:22 PM UTC

    Status: Resolved PDF -> DOCX conversion has been resolved in EU1. Affected components Workflows (Operational)