Ironclad incident
PDF -> docx conversion errors impacting Editor and Jurist on EU1
Affected components
Workflows
Update timeline
- investigating Mar 10, 2026, 07:20 PM UTC
Status: Investigating We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem. Affected components Workflows (Degraded performance)
- monitoring Mar 11, 2026, 04:16 PM UTC
Status: Monitoring A fix has been implemented and we are monitoring the results. Affected components Workflows (Operational)
- resolved Mar 12, 2026, 06:22 PM UTC
Status: Resolved PDF -> DOCX conversion has been resolved in EU1. Affected components Workflows (Operational)
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