Ironclad incident

PDF -> docx conversion errors impacting Editor and Jurist on EU1

Minor Resolved View vendor source →
Started
Mar 12, 2026, 06:22 PM UTC
Resolved
Mar 12, 2026, 06:22 PM UTC
Duration
Detected by Pingoru
Mar 12, 2026, 06:22 PM UTC

Affected components

Workflows

Update timeline

  1. investigating Mar 10, 2026, 07:20 PM UTC

    Status: Investigating We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem. Affected components Workflows (Degraded performance)

  2. monitoring Mar 11, 2026, 04:16 PM UTC

    Status: Monitoring A fix has been implemented and we are monitoring the results. Affected components Workflows (Operational)

  3. resolved Mar 12, 2026, 06:22 PM UTC

    Status: Resolved PDF -> DOCX conversion has been resolved in EU1. Affected components Workflows (Operational)

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