Ironclad incident

Performance Issues for Workflows

Minor Resolved View vendor source →
Started
Mar 30, 2026, 08:33 PM UTC
Resolved
Mar 30, 2026, 08:33 PM UTC
Duration
—
Detected by Pingoru
Mar 30, 2026, 08:33 PM UTC

Affected components

Version PublishedBox Uploads/Downloadsmailgun APIRepositorySendGrid Event WebhookAI DepedenciesWorkflowsFetching & Rendering Dynamic GroupsEmailAcceptance Tracking via SendAcceptance Tracking via SMSHosting AvailabilityCustom Domains with SSLmailgun SMTPmailgun Outbound Deliverymailgun Inbound email processingGoogle Apps DriveGoogle Cloud Platform Google Cloud StorageGoogle Cloud Platform Google Cloud SQLGoogle Cloud Platform Google Kubernetes EngineGoogle Cloud Platform Google Cloud DNSGoogle Cloud Platform Cloud FilestoreGoogle Cloud Platform Cloud Key Management ServiceService AvailabilityAuthenticationCapturing AcceptanceLoading & Displaying Published GroupsDelivering Confirmation Emails to SignersDelivering Notification Emails to UsersShare Records via EmailScheduled Nightly ExportsRequest CompleteRequest SentRequest SignedSMSInboundOktaGoogleCustom SSOSendGrid API v3

Update timeline

  1. identified Mar 30, 2026, 07:28 PM UTC

    Status: Identified Performance issues have been identified affecting our NA1 Region Affected components Google Cloud Platform Google Cloud Storage (Operational) SMS (Operational) Service Availability (Operational) Request Sent (Operational) Request Signed (Operational) Service Availability (Operational) Google Cloud Platform Google Cloud SQL (Operational) Repository (Operational) Editor (PDF) (Operational) Fetching & Rendering Dynamic Groups (Operational) Okta (Operational) Generate PDF Records (On-Demand) (Operational) Activity (Agreed) (Operational) Share Records via Email (Operational) mailgun Inbound email processing (Operational) Activity Export (CSV) (Operational) Hosting Availability (Operational) Loading & Displaying Published Groups (Operational) AI Depedencies (Operational) Google Cloud Platform Google Cloud DNS (Operational) mailgun API (Operational) Google Cloud Platform Cloud Key Management Service (Operational) Workflows (Degraded performance) Acceptance Tracking via SMS (Operational) Capturing Acceptance (Operational) Signers Export (CSV) (Operational) Custom Domains with SSL (Operational) Personalized Contracts Export (CSV) (Operational) Google (Operational) Delivering Confirmation Emails to Signers (Operational) Editor (HTML) (Operational) Acceptance Tracking via Send (Operational) Box Uploads/Downloads (Operational) Google Cloud Platform Cloud Filestore (Operational) mailgun Outbound Delivery (Operational) Authentication (OAuth 2.0) (Operational) Email (Operational) SendGrid Event Webhook (Operational) Delivering Notification Emails to Users (Operational) Scheduled Nightly Exports (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) Workflows (Operational) Activity (All) (Operational) Request Complete (Operational) Service Availability (Operational) Custom SSO (Operational) SendGrid API v3 (Operational) Google Apps Drive (Operational) Authentication (Operational) Version Published (Operational) Inbound (Operational) Generate PDF Records (Async) (Operational) Service Availability (Operational) mailgun SMTP (Operational) Repository (Degraded performance)

  2. resolved Mar 30, 2026, 08:33 PM UTC

    Status: Resolved All Performance issues have been resolved Affected components SMS (Operational) Custom Domains with SSL (Operational) Delivering Confirmation Emails to Signers (Operational) SendGrid Event Webhook (Operational) Delivering Notification Emails to Users (Operational) Share Records via Email (Operational) Scheduled Nightly Exports (Operational) Repository (Operational) Request Sent (Operational) Generate PDF Records (Async) (Operational) Loading & Displaying Published Groups (Operational) AI Depedencies (Operational) Google Cloud Platform Google Cloud DNS (Operational) Box Uploads/Downloads (Operational) Google Cloud Platform Google Cloud SQL (Operational) Authentication (Operational) Inbound (Operational) Editor (PDF) (Operational) Okta (Operational) Fetching & Rendering Dynamic Groups (Operational) Hosting Availability (Operational) Service Availability (Operational) mailgun SMTP (Operational) Google Cloud Platform Cloud Filestore (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) Service Availability (Operational) Activity (All) (Operational) Authentication (OAuth 2.0) (Operational) Version Published (Operational) Custom SSO (Operational) mailgun API (Operational) Google Apps Drive (Operational) mailgun Inbound email processing (Operational) Capturing Acceptance (Operational) Google (Operational) Request Complete (Operational) Editor (HTML) (Operational) SendGrid API v3 (Operational) Google Cloud Platform Google Cloud Storage (Operational) mailgun Outbound Delivery (Operational) Acceptance Tracking via SMS (Operational) Personalized Contracts Export (CSV) (Operational) Signers Export (CSV) (Operational) Request Signed (Operational) Email (Operational) Service Availability (Operational) Google Cloud Platform Cloud Key Management Service (Operational) Repository (Operational) Workflows (Operational) Activity Export (CSV) (Operational) Service Availability (Operational) Generate PDF Records (On-Demand) (Operational) Activity (Agreed) (Operational) Acceptance Tracking via Send (Operational) Workflows (Operational)

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