Ironclad incident

Technical Issue Affecting Salesforce-Embedded Workflows

Minor Resolved View vendor source →
Started
Apr 01, 2026, 06:59 AM UTC
Resolved
Apr 01, 2026, 06:59 AM UTC
Duration
—
Detected by Pingoru
Apr 01, 2026, 06:59 AM UTC

Affected components

Version PublishedBox Uploads/Downloadsmailgun APIRepositorySendGrid Event WebhookAI DepedenciesWorkflowsFetching & Rendering Dynamic GroupsEmailAcceptance Tracking via SendAcceptance Tracking via SMSHosting AvailabilityCustom Domains with SSLmailgun SMTPmailgun Outbound Deliverymailgun Inbound email processingGoogle Apps DriveGoogle Cloud Platform Google Cloud StorageGoogle Cloud Platform Google Cloud SQLGoogle Cloud Platform Google Kubernetes EngineGoogle Cloud Platform Google Cloud DNSGoogle Cloud Platform Cloud FilestoreGoogle Cloud Platform Cloud Key Management ServiceService AvailabilityAuthenticationCapturing AcceptanceLoading & Displaying Published GroupsDelivering Confirmation Emails to SignersDelivering Notification Emails to UsersShare Records via EmailScheduled Nightly ExportsRequest CompleteRequest SentRequest SignedSMSInboundOktaGoogleCustom SSOSendGrid API v3

Update timeline

  1. identified Apr 01, 2026, 03:26 AM UTC

    Status: Identified Identified technical issue affecting Salesforce-embedded workflows. Affected components Service Availability (Operational) Delivering Confirmation Emails to Signers (Operational) Okta (Operational) Service Availability (Operational) Google Cloud Platform Google Cloud DNS (Operational) Activity (All) (Operational) Generate PDF Records (Async) (Operational) Hosting Availability (Operational) Scheduled Nightly Exports (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) mailgun Inbound email processing (Operational) Repository (Operational) Request Signed (Operational) Inbound (Operational) mailgun SMTP (Operational) SMS (Operational) Authentication (Operational) Custom Domains with SSL (Operational) Share Records via Email (Operational) Custom SSO (Operational) Google Cloud Platform Google Cloud SQL (Operational) Signers Export (CSV) (Operational) Authentication (OAuth 2.0) (Operational) Version Published (Operational) Google (Operational) SendGrid Event Webhook (Operational) Delivering Notification Emails to Users (Operational) SendGrid API v3 (Operational) Google Apps Drive (Operational) Google Cloud Platform Google Cloud Storage (Operational) Workflows (Partial outage) Personalized Contracts Export (CSV) (Operational) Request Complete (Operational) Editor (HTML) (Operational) Activity (Agreed) (Operational) AI Depedencies (Operational) mailgun API (Operational) mailgun Outbound Delivery (Operational) Repository (Operational) Request Sent (Operational) Acceptance Tracking via SMS (Operational) Fetching & Rendering Dynamic Groups (Operational) Generate PDF Records (On-Demand) (Operational) Loading & Displaying Published Groups (Operational) Google Cloud Platform Cloud Key Management Service (Operational) Workflows (Partial outage) Service Availability (Operational) Email (Operational) Editor (PDF) (Operational) Acceptance Tracking via Send (Operational) Service Availability (Operational) Box Uploads/Downloads (Operational) Google Cloud Platform Cloud Filestore (Operational) Capturing Acceptance (Operational) Activity Export (CSV) (Operational)

  2. resolved Apr 01, 2026, 06:59 AM UTC

    Status: Resolved We have fully resolved the recent technical issue affecting Salesforce-embedded workflows and restored all services to normal operation. Affected components mailgun SMTP (Operational) Authentication (Operational) Custom Domains with SSL (Operational) Service Availability (Operational) Editor (PDF) (Operational) Delivering Notification Emails to Users (Operational) SendGrid API v3 (Operational) Workflows (Operational) SMS (Operational) Activity (All) (Operational) Personalized Contracts Export (CSV) (Operational) Activity Export (CSV) (Operational) Authentication (OAuth 2.0) (Operational) Google Cloud Platform Google Cloud Storage (Operational) mailgun Outbound Delivery (Operational) Repository (Operational) Request Sent (Operational) Acceptance Tracking via SMS (Operational) Signers Export (CSV) (Operational) Google Cloud Platform Cloud Filestore (Operational) Google Cloud Platform Google Cloud SQL (Operational) Google Cloud Platform Cloud Key Management Service (Operational) Email (Operational) mailgun Inbound email processing (Operational) Repository (Operational) Fetching & Rendering Dynamic Groups (Operational) Okta (Operational) Generate PDF Records (On-Demand) (Operational) Activity (Agreed) (Operational) Hosting Availability (Operational) Scheduled Nightly Exports (Operational) Box Uploads/Downloads (Operational) Service Availability (Operational) Request Signed (Operational) Google (Operational) SendGrid Event Webhook (Operational) Acceptance Tracking via Send (Operational) Share Records via Email (Operational) Google Cloud Platform Google Cloud DNS (Operational) mailgun API (Operational) Google Apps Drive (Operational) Generate PDF Records (Async) (Operational) Service Availability (Operational) Custom SSO (Operational) Service Availability (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) Request Complete (Operational) Loading & Displaying Published Groups (Operational) Workflows (Operational) Capturing Acceptance (Operational) Version Published (Operational) Inbound (Operational) Delivering Confirmation Emails to Signers (Operational) Editor (HTML) (Operational) AI Depedencies (Operational)

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