Is Ticket Tailor down?

Status: Investigating At around 2pm UTC (3pm BST) today, we expect to take Ticket Tailor offline to apply an urgent security update. We anticipate the time we are offline being very short. While we’re offline, ticket sales, event pages, order management and check-in will be unavailable. Why we’re doing this? A serious security vulnerability has been found in PHP, software used across a large part of the internet, including to build our platform. You can read more about the vulnerability here: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php. ​A fix is due to be released today, and we need to apply it to our servers as soon as it’s available. We’re doing our utmost to keep the downtime as short as possible, but security is our top priority. We’re sorry for any disruption to your events today.

Status: Investigating We are currently offline. You will not be able to edit events or buy tickets for a short time. We are working to get back up as quickly as possible. Why we’re doing this? A serious security vulnerability has been found in PHP, software used across a large part of the internet, including to build our platform. You can read more about the vulnerability here: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php. ​A fix is due to be released today, and we need to apply it to our servers as soon as it’s available. We’re doing our utmost to keep the downtime as short as possible, but security is our top priority. We’re sorry for any disruption to your events today. Affected components Checkout (Full outage) Dashboard (Full outage) API (Full outage) Check-in app (Full outage)

Status: Identified We are currently offline. You will not be able to edit events or buy tickets for a short time. We are still working to get back online as quickly as possible. Why we’re doing this? A serious security vulnerability has been found in PHP, software used across a large part of the internet, including to build our platform. You can read more about the vulnerability here: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php. ​A fix is due to be released today, and we need to apply it to our servers as soon as it’s available. We’re doing our utmost to keep the downtime as short as possible, but security is our top priority. We’re sorry for any disruption to your events today. Affected components Checkout (Full outage) Dashboard (Full outage) API (Full outage) Check-in app (Full outage)

Status: Identified We have been working to get online as a priority, and estimate we will be back online in 30 minutes. Thanks for your patience. 🙏 Affected components Dashboard (Full outage) API (Full outage) Check-in app (Full outage) Checkout (Full outage)

Status: Resolved Ticket Tailor is working as normal. Thanks for bearing with us. We will send an email with a full update ASAP. Affected components Dashboard (Operational) API (Operational) Check-in app (Operational) Checkout (Operational)

Status: Identified We are experiencing some issues with Stripe payments, and some buyers might see errors when they go through the checkout form. We are working on a fix. Affected components Dashboard (Partial outage) Checkout (Partial outage)

Status: Resolved Everything is back up and running as normal. Affected components Dashboard (Operational) Checkout (Operational)

Status: Investigating We’re currently investigating reports that the site is running more slowly than usual.

Status: Resolved We’re fully operational. Thanks for your patience while we fixed this.

Status: Investigating We’re currently investigating reports that the site is running more slowly than usual.

Status: Monitoring We've identified the cause of the site running more slowly than normal and are working on a fix. We expect to be up and running as normal shortly.

Status: Resolved The website is running as normal. Thanks for your patience whilst we fixed this.

Status: Investigating We are currently investigating reports of event pages and widgets on custom domains showing errors. Affected components Checkout (Degraded performance)

Status: Investigating We are still investigating the errors showing to users when connecting custom domains. Event pages and ticket sales are unaffected. Affected components Dashboard (Degraded performance) Checkout (Operational)

Status: Identified We are currently fixing the errors preventing connections of new custom domains to box offices. Affected components Dashboard (Degraded performance) Checkout (Operational)

Status: Resolved Thanks for bearing with us while we fixed this. Custom domain setup has been restored. Affected components Checkout (Operational) Dashboard (Operational)