IONOS Cloud incident

Support Phone Availability Degraded

Ongoing since 10:21 AM UTC, affecting Cloud Support.

identified Nov 07, 2026, 10:21 AM UTC

We are currently experiencing intermittent issues with our phone availability, which may prevent our agents from connecting to incoming calls. We are actively working to resolve this as soon as possible. If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.

Started
Nov 07, 2026, 10:21 AM UTC
Resolved
Ongoing
Duration
● 6m
Detected by Pingoru
Nov 07, 2026, 10:21 AM UTC

Affected components

Cloud Support

Update timeline

  1. identified Nov 07, 2026, 10:21 AM UTC

    We are currently experiencing intermittent issues with our phone availability, which may prevent our agents from connecting to incoming calls. We are actively working to resolve this as soon as possible. If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.

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