Is IONOS Cloud down?
Last checked 7m ago3 active incidents: Cloud Support: Telephone Support temporarily unavailable, Provisioning of MongoDB Playground and Business Edition Clu… · +1 more
IONOS Cloud is reporting degraded performance right now (last checked 7m ago). Services are up but slower or partially failing.
Real-time IONOS Cloud status, recent outages, and incident history — pulled directly from IONOS Cloud's official status page at https://status.ionos.cloud every 5 minutes. Pingoru tracks 117 IONOS Cloud services and has captured 59 incidents in the last 90 days (98.11% uptime). Get email, Slack, Discord, or webhook alerts the moment IONOS Cloud reports a new incident — free for 5 monitors, no credit card.
Amazon Web ServicesActive incidents 3
- Cloud Support
Timeline · 1 update
- identified · Jun 13, 2026, 01:50 PM UTC
IONOS Cloud Support is temporarily unavailable via phone. We ask Customers and Partners to contact Cloud Support via DCD Form and Email, instead.
Latest: IONOS Cloud Support is temporarily unavailable via phone. We ask Customers and Partners to contact Cloud Support via DCD Form and Email, instead.
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- Database as a Service (DBaaS)Provisioning
Timeline · 1 update
- investigating · Jun 12, 2026, 03:46 PM UTC
MongoDB Playground and Business Edition clusters are currently not available for provisioning in de/fra/2 (Frankfurt East). This is due to a capacity limitation in that location that prevents these cluster types from being created reliably, and it is expected to persist for the time being. We will update this status page as soon as this limitation is lifted. As an alternative, you can: - Provision your Playground or Business Edition cluster in another available location, or - Use MongoDB Enterprise Edition, which remains available in Frankfurt East.
Latest: MongoDB Playground and Business Edition clusters are currently not available for provisioning in de/fra/2 (Frankfurt East). This is due to a capacity limitation in that location th…
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- AI Model Hub
Timeline · 1 update
- identified · Jun 04, 2026, 02:34 PM UTC
The AI Model Hub is currently experiencing high demand. As a shared infrastructure environment, this temporary surge in utilization may result in increased latency and varied performance across the platform. Current Impacts - Increased Latency (TTFT): High GPU utilization may cause delayed responses (Time to First Token) when initiating model requests. We are continuously managing platform resources to maximize availability across all concurrent workloads. - Llama 405B Constraints: Due to its scale and high compute requirements, the Llama 405B model is particularly sensitive to traffic spikes, leading to potential timeouts or higher latency—we recommend switching to alternative models for time-critical workloads requiring faster response times. - Collections: Collections can also be influenced negatively by high demand and utilization. Please see the notes on new deployments in our documentation: https://docs.ionos.com/cloud/ai/ai-model-hub/how-tos/document-collections Recommendations: - To mitigate temporarily performance or availability issues, we encourage our customers and partners to implement (exponential backoff) retry mechanisms in their projects and pipelines. Usage peaks that lead in timeouts and degraded performance are usually transient. - We kindly ask our customers to not create additional Support Tickets for questions and reports related to the performance of models in the Model Hub. Our Product and Tech Teams are aware and are actively monitoring and working on improving the service to meet demand. Outlook The following measures are currently underway to improve the performance of the AI Modelhub: - Various (model specific) optimizations are rolled out on a regular basis - Improved cross-GPU load balancing (ETA July) - Adjustments to error codes (replacing HTTP 5xx with HTTP 429) to allow clients to better understand and react to situations
Latest: The AI Model Hub is currently experiencing high demand. As a shared infrastructure environment, this temporary surge in utilization may result in increased latency and varied perfo…
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Recent outages & incidents
Past 90 days- Object Storage
Timeline · 5 updates
- investigating · Jun 12, 2026, 07:44 AM UTC
We are currently investigating increased error rate for S3 in eu-central-3
- identified · Jun 12, 2026, 07:54 AM UTC
Our Object Storage Team has identified an issue connected with gateways in the affected region and is currently mitigating the problem. Customers may see connectivity issues and timeouts. We will keep you updated on the mitigation efforts.
- identified · Jun 12, 2026, 08:07 AM UTC
The mitigation efforts have lead to first improvements. We have downgraded the incident severity. However, we still see elevated error rates and are working towards resolving the remaining issues.
- monitoring · Jun 12, 2026, 09:08 AM UTC
Error rates have significantly decreased. We are monitoring the situation further and will resolve the incident if the situation stays as is.
- resolved · Jun 12, 2026, 01:49 PM UTC
We are closing the incident as no further error spikes were recorded. We will share the trigger of this incident once the analysis has been conducted.
Latest: We are closing the incident as no further error spikes were recorded. We will share the trigger of this incident once the analysis has been conducted.
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- Object Storage
Timeline · 3 updates
- investigating · Jun 08, 2026, 01:21 PM UTC
Currently we face major availability problems in our Object Storage service in Frankfurt. You might encounter degraded access to your buckets and objects in de (eu-central-1). The team is investigating the issue and trying to fix it as soon as possible.
- monitoring · Jun 08, 2026, 01:33 PM UTC
The team found the issue in a bad network setting / routing. This was fixed, so the service is back again. It happened 12:45 - 13:20 UTC today, but now all endpoints are available. We are monitoring the situation, and we will provide an analysis once the investigation was finished.
- resolved · Jun 08, 2026, 02:33 PM UTC
The Object Storage endpoints are stable now.
Latest: The Object Storage endpoints are stable now.
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- Data Center Designer (DCD)Cloud APIProvisioningProvisioningProvisioningProvisioningProvisioningProvisioningProvisioningProvisioning
Timeline · 3 updates
- investigating · Jun 01, 2026, 02:10 PM UTC
Currently, there is an increased processing time for provisioning orders that are initiated via Data Center Designer or API. Occasionally, connections may be lost in the direction of the Data Center Designer. Availability and accessibility of your virtual data center resources will remain unaffected. We will inform you as soon as the functionality has been restored.
- monitoring · Jun 01, 2026, 04:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Jun 02, 2026, 11:28 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- AI Model Hub
Timeline · 4 updates
- investigating · May 29, 2026, 08:23 PM UTC
We are currently investigating increased latency and error count in the AI Model Hub
- identified · May 29, 2026, 08:43 PM UTC
We are currently experiencing significant load, which is affecting the response times of our Modelhub. Our team is working on removing performance bottlenecks.
- monitoring · May 29, 2026, 10:31 PM UTC
The Mistral Small 24B Instruct model is currently experiencing a high load. For users experiencing timeouts, we recommend switching to an alternative model, such as GPT-OSS-120B. The slow response times previously observed in Collections are no longer occurring.
- resolved · Jun 01, 2026, 05:06 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- NetworkNetworkNetwork
Timeline · 4 updates
- investigating · May 28, 2026, 10:43 AM UTC
We are currently investigating a connectivity issue related to VPN Gateways
- identified · May 28, 2026, 10:47 AM UTC
Our VPN Team has identified the issue and is currently mitigating. Affected gateways are already recovering. We are monitoring recovery progress and will update this page.
- monitoring · May 28, 2026, 11:34 AM UTC
all affected Gateways have recovered. We are monitoring the behavior and will mark the incident as resolved.
- resolved · May 28, 2026, 05:21 PM UTC
We are marking this incident as resolved. Our team is currently investigating a link to a previous maintenance task on the VPN gateways. We will update the incident with the investigation results once they are available.
Latest: We are marking this incident as resolved. Our team is currently investigating a link to a previous maintenance task on the VPN gateways. We will update the incident with the invest…
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See the full IONOS Cloud outage history
26 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse IONOS Cloud outage history →Or sign up free to get alerts when IONOS Cloud breaks · 10 free monitors · No credit card
- Started Jun 13, 2026, 01:50 PM UTC · ● 6h 54m
- Started Jun 12, 2026, 03:46 PM UTC · ● 1d 4h
- Started Jun 12, 2026, 07:44 AM UTC · Resolved Jun 12, 2026, 01:49 PM UTC · 6h 4m
- Started Jun 08, 2026, 01:21 PM UTC · Resolved Jun 08, 2026, 02:33 PM UTC · 1h 12m
- Started Jun 04, 2026, 02:34 PM UTC · ● 9d 6h
- Started Jun 01, 2026, 02:10 PM UTC · Resolved Jun 02, 2026, 11:28 AM UTC · 21h 18m
- AI Model Hub: Increased Error Rate ResolvedStarted May 29, 2026, 08:23 PM UTC · Resolved Jun 01, 2026, 05:06 PM UTC · 2d 20h
- Started May 28, 2026, 10:43 AM UTC · Resolved May 28, 2026, 05:21 PM UTC · 6h 38m