IONOS Cloud incident

Issues with Support Phone Availability

Ongoing since 12:36 PM UTC, affecting Cloud Support.

identified Oct 22, 2026, 12:36 PM UTC

We are currently experiencing intermittent issues with our phone availability, which may prevent our agents from connecting to incoming calls. We are actively working to resolve this as soon as possible. If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.

Started
Oct 22, 2026, 12:36 PM UTC
Resolved
Ongoing
Duration
● 10h 17m
Detected by Pingoru
Oct 22, 2026, 12:36 PM UTC

Affected components

Cloud Support

Update timeline

  1. identified Oct 22, 2026, 12:36 PM UTC

    We are currently experiencing intermittent issues with our phone availability, which may prevent our agents from connecting to incoming calls. We are actively working to resolve this as soon as possible. If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.

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