IONOS Cloud experienced a major incident on October 21, 2026 affecting Nextcloud Workspace, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2026, 12:57 PM UTC
We are currently investigating an issue with our Nextcloud Workspace.
- investigating Oct 21, 2026, 12:59 PM UTC
We are continuing to investigate this issue.
- resolved Oct 21, 2026, 04:59 PM UTC
Our Nextcloud-based services have been restored. As part of resolving the current PHP security vulnerability, we have preventively suspended all administrator accounts on your system that were changed and/or newly created within the last 24 hours. What does this mean for you? - Review required: Please check your system's user management for any unknown or suspicious accounts. - Reactivation: If you created a legitimate administrator account yourself in the last 24 hours that is now suspended, please briefly contact our support team so we can unlock it after verification.