IONOS Cloud experienced a minor incident on October 14, 2026 affecting Cloud Support, lasting 22h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud Support
Update timeline
- identified Oct 14, 2026, 04:12 PM UTC
We are currently experiencing intermittent issues with our phone system, which may prevent our agents from connecting to incoming calls. We are actively working with our vendor to resolve this as quickly as possible. If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.
- resolved Oct 15, 2026, 02:22 PM UTC
The issue has been resolved and phone lines should operate normally again.