IONOS Cloud incident
Network connectivity issues for some newly created, restarted or migrated Cloud Servers
Ongoing since 02:33 PM UTC, affecting Compute and Compute and 1 more.
We have identified an issue in the network configuration layer of our compute hosts. In a small share of cases, a Cloud Server that is newly created, restarted or migrated to another host comes up without inbound and/or outbound network connectivity, while the server itself runs normally. Servers that have not been created, restarted or migrated since 22 October 2026 are not affected. Managed Kubernetes node pools can fail node maintenance or scaling for the same reason. Our teams are repairing the affected hosts and preparing a fix for the underlying component; new occurrences are possible until the fix is deployed. If one of your servers shows this behaviour, a stop/start does not restore connectivity; please contact our support with the server ID.
Affected components
Update timeline
- identified Oct 28, 2026, 02:33 PM UTC
We have identified an issue in the network configuration layer of our compute hosts. In a small share of cases, a Cloud Server that is newly created, restarted or migrated to another host comes up without inbound and/or outbound network connectivity, while the server itself runs normally. Servers that have not been created, restarted or migrated since 22 October 2026 are not affected. Managed Kubernetes node pools can fail node maintenance or scaling for the same reason. Our teams are repairing the affected hosts and preparing a fix for the underlying component; new occurrences are possible until the fix is deployed. If one of your servers shows this behaviour, a stop/start does not restore connectivity; please contact our support with the server ID.
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