Intellistack Outage History

We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.

We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.

Due to recent Salesforce OAuth/security changes, some customers may experience Salesforce Delivery/authentication failures. Affected users may experience merge or delivery failures accompanied by errors such as: “INVALID_SESSION_ID: Session expired or invalid” “Could not refresh your Salesforce access token” In some cases, re-authenticating the Salesforce connection temporarily restores functionality, though reports indicate the issue may recur.Our Engineering team is actively investigating. We will continue to provide updates as we learn more.

We are investigating reports of customers being intermittently prompted to sign in while signing Formstack Sign documents.

We are currently investigating an issue where the Formstack Sign API may not reflect updated document statuses after the signing process is completed. Signing workflows are completing successfully, but some integrations may not receive the correct status updates. Our team is actively working to identify and resolve the issue.

We are currently investigating reports of errors affecting some Streamline projects. Impacted users may see a “Something went wrong” message while progressing through affected workflows. Our engineering teams have identified a likely frontend issue introduced in a recent deployment and are actively working to confirm root cause and prepare remediation. We will provide another update as soon as more information is available.

We are continuing to investigate this issue.

We are investigating an issue affecting workflow sessions in Streamline (us.streamline.intellistack.app), where users may be unable to run sessions in production. Workaround: As a temporary solution, replace intellistack.app with formstack.app in Session URLs.

We are currently investigating an issue affecting Formstack Sign that may cause failures or delays when uploading documents.

We are currently investigating an issue where some Workflows Pro customers are unable to access their Workspace. At this time, all other functionality outside of the Workspace remains operational. Our engineering team is actively working to identify the root cause. We will provide updates as more information becomes available.

We are currently investigating reports of incorrect document output in Formstack Sign for workflows configured to return documents separately. Affected users may experience documents being combined, incorrectly split, out of order, or missing from the final output. Our engineering team is actively working to identify the root cause and implement a resolution.

We are currently investigating an issue impacting a subset of custom notification and confirmation emails, where field IDs may appear in place of submitted data. We will provide updates as more information becomes available.

We are currently investigating an issue impacting email delivery, resulting in some messages not being delivered. Our team is actively working to restore full service and will provide updates as more information becomes available.

We are investigating an issue affecting Streamline Email Notifications where notification steps may not send as expected. Impacted workflows do not fail and may appear to complete successfully, but notification steps can silently fail to deliver notifications. SMS notifications are not impacted and are sending as expected. Our team is actively investigating the root cause. We will share another update as soon as we have more information.

We are currently investigating intermittent delays with Formstack Documents, where some jobs are being queued. This may cause slower document processing and creation than usual.

We are investigating an issues affecting the Export All functionality for form submissions. Workaround Step 1: From the form's Submission tab, choose how to filter your submissions. Use the search bar to find keywords Use the default filters: Read or Unread to update the view Select Create Filter to make a custom filtered view NOTE: Similar to Conditional Logic, you may choose All or Any criteria options within the filters. Manually check submissions For further information, please see: https://help.formstack.com/hc/en-us/articles/44592427644819-Export-Submission-Data Our team is actively working toward a permanent fix and will provide additional updates as they become available. We appreciate your patience.

We’re aware that www.formstack.com is currently down and returning a 502 error. Our team is actively investigating the issue.All products, as well as our help sites, remain fully operational and are not impacted by this outage. We’ll provide updates as soon as more information becomes available.