Intellistack incident

Standard Users Unable to Access Documents (Access Error)

Minor Resolved View vendor source →

Intellistack experienced a minor incident on January 12, 2026 affecting API & Document Generation, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 11:05 PM UTC
Resolved
Jan 13, 2026, 12:56 AM UTC
Duration
1h 51m
Detected by Pingoru
Jan 12, 2026, 11:05 PM UTC

Affected components

API & Document Generation

Update timeline

  1. identified Jan 12, 2026, 11:05 PM UTC

    We have identified an issue where Standard users are unable to access Documents and receive an access error, while Admins are still able to access without issue.

  2. monitoring Jan 13, 2026, 12:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 13, 2026, 12:56 AM UTC

    This incident has been resolved.