Intellistack experienced a minor incident on January 22, 2026 affecting Email System (SendGrid) and SendGrid API v3 and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 22, 2026, 09:58 PM UTC
External email services are reporting issues starting about 2:00pm Eastern with errors peaking about 3:00pm. Intellistack became aware of an ongoing outage affecting some of the third-party email service providers, which may be impacting the delivery of some emails (including notifications, submission received emails, and alerts). Our core platform and customer data remain fully secure and operational. However, during this incident, you may experience delays or failures in receiving certain emails from us. Our engineering teams are actively monitoring the situation and working closely with the email provider to restore full service as quickly as possible. We will continue to share updates as more information becomes available.
- monitoring Jan 22, 2026, 11:28 PM UTC
We're continuing to track the ongoing service disruption with third-party email providers. We appreciate your patience while we await the provider's resolution of the root cause. We'll post our next update as soon as we have a significant change in status.
- monitoring Jan 23, 2026, 12:44 AM UTC
We are continuing to monitor the 3rd part email delivery disruption. We will provide updates as they become available.
- monitoring Jan 23, 2026, 04:32 PM UTC
Intellistack Support and Engineering continue to monitor success metrics for email deliveries across all of our products related to the 3rd party services disruption that occurred yesterday 1/22/26.
- resolved Jan 24, 2026, 01:20 AM UTC
We are seeing normal email delivery success rates for most customers.