Resolved after 2 hours 33 minutes, affecting Documents, on April 29, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Documents
Update timeline
- investigating Apr 29, 2026, 03:05 PM UTC
We are currently investigating an issue where the Formstack Sign API may not reflect updated document statuses after the signing process is completed. Signing workflows are completing successfully, but some integrations may not receive the correct status updates. Our team is actively working to identify and resolve the issue.
- identified Apr 29, 2026, 03:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 29, 2026, 03:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 05:39 PM UTC
This incident has been resolved.
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