Intellistack incident

Intermittent Delays in Documents Processing

Minor Resolved View vendor source →

Intellistack experienced a minor incident on January 23, 2026 affecting API & Document Generation, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 06:20 PM UTC
Resolved
Jan 23, 2026, 09:26 PM UTC
Duration
3h 6m
Detected by Pingoru
Jan 23, 2026, 06:20 PM UTC

Affected components

API & Document Generation

Update timeline

  1. investigating Jan 23, 2026, 06:20 PM UTC

    We are currently investigating intermittent delays with Formstack Documents, where some jobs are being queued. This may cause slower document processing and creation than usual.

  2. identified Jan 23, 2026, 08:25 PM UTC

    We’ve identified an issue affecting how some jobs are queued and processed, which can result in intermittent processing delays. We are actively working to improve processing behavior and restore normal performance.

  3. resolved Jan 23, 2026, 09:26 PM UTC

    This incident has been resolved.