Insurity Outage History
Insurity is up right nowPingoru has recorded 32 incidents for Insurity: 12 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 5 | 35 of 720 (5%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 50 of 720 (7%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Major September 28, 2026 Issue Identified with Insurity Sure Commercial Suite 2d 1h Insurity Public Cloud - US
Started Sep 28, 2026, 03:32 PM UTC· resolved Sep 30, 2026, 05:24 PM UTC
- identified Sep 28, 2026, 03:32 PM UTC
The following is an important message from Insurity Customer Support. An issue has been identified in the production environment affecting Insurity Sure Commercial. Our team is actively working to resolve the issue. Please escalate any issues related to being unable to log in or loading a policy through the support portal. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- monitoring Sep 28, 2026, 09:45 PM UTC
We have resolved the issue affecting Insurity Sure Commercial. We are monitoring the service to confirm it remains stable. If you continue to experience any issues, please contact Customer Support through the support portal.
- resolved Sep 30, 2026, 05:24 PM UTC
The issue affecting Insurity Sure Commercial has been resolved. If you continue to experience any issues, please contact Customer Support through the support portal. Thank you for your patience and understanding.
Notice July 2, 2026 iCenter Emergency Maintenance 11m iCenter
Started Jul 02, 2026, 05:39 PM UTC· resolved Jul 02, 2026, 05:50 PM UTC
- investigating Jul 02, 2026, 05:39 PM UTC
Emergency maintenance notice The following is an important message to all iCenter users. Please be advised that we will be preforming an unplanned maintenance to iCenter. During this maintenance period, the application may not be available. You will receive another notification when the maintenance is complete. We are sorry for any inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Major June 30, 2026 Issue Identified with the Billing-as-a-Service application. 27m Insurity Public Cloud - US
Started Jun 30, 2026, 08:03 PM UTC· resolved Jun 30, 2026, 08:30 PM UTC
- identified Jun 30, 2026, 08:03 PM UTC
The following is an important message to Insurity Billing-as-a-Service customers from Insurity Customer Support. An issue has been identified with the Billing-as-a-Service application. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support
- resolved Jun 30, 2026, 08:30 PM UTC
The following is an important message to Insurity Billing-as-a-Service Customers from Insurity Customer Support. An identified issue with the Billing-as-a-Service application has been resolved and all services are currently available. Details of the investigation will be included in an incident report to follow. We are sorry for the inconvenience this may have caused you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support
Major June 22, 2026 Issue Identified with Insurity Pro Suite 15h 59m Insurity Public Cloud - US
Started Jun 22, 2026, 08:54 PM UTC· resolved Jun 23, 2026, 12:54 PM UTC
- identified Jun 22, 2026, 08:55 PM UTC
The following is an important message from Insurity Customer Support. An issue has been raised to the Insurity Cloud Operations team of a problem affecting our Insurity Pro Suite products. We are currently investigating the issue and an email will be sent once it has been resolved. While our team works to resolve this issue, you may experience intermittent disruptions to certain product features. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- resolved Jun 23, 2026, 12:54 PM UTC
An issue raised to the Insurity Cloud Operations team of a problem with the Insurity Pro Suite application has been resolved and all services are currently available. We are sorry for the inconvenience this may have caused you and thank you for your cooperation. Please do not hesitate to contact your Account Representative or Customer Support if you have any questions.
Minor June 18, 2026 Issue Identified with Bridge Specialty and Insurity Marine Suite 15h 29m Insurity Public Cloud - Canada, Insurity Public Cloud - Canada
Started Jun 18, 2026, 11:41 PM UTC· resolved Jun 19, 2026, 03:10 PM UTC
- identified Jun 18, 2026, 11:41 PM UTC
The following is an important message to Insurity Marine Suite & Bridge Specialty Customers from Insurity Customer Support. We are currently experiencing a performance issue in the Production environment that is affecting login times for some users. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support
- monitoring Jun 19, 2026, 11:40 AM UTC
The following is an important message to Insurity Marine Suite & Bridge Specialty Customers from Insurity Customer Support. As of 8:20 PM EST last night, Insurity Cloud Operations has restored all login capabilities to the applications and related services. We are continuing to monitor the situation and will take further action where required. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- resolved Jun 19, 2026, 03:10 PM UTC
This incident has been resolved.
Minor June 8, 2026 Insurity Marine Suite Performance Degradation 3h 7m Insurity Public Cloud - Canada
Started Jun 08, 2026, 05:30 PM UTC· resolved Jun 08, 2026, 08:37 PM UTC
- identified Jun 08, 2026, 05:30 PM UTC
The following is an important message to Insurity Marine Suite Customers from Insurity Customer Support. We are currently experiencing a performance issue in the Production environment that is affecting login times for some users. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support
- resolved Jun 08, 2026, 08:37 PM UTC
The following is an important message to Insurity Marine Suite Customers from Insurity Customer Support. A performance issue with login times for some users in the Production environment for Insurity Marine Suite application has been resolved and all services are currently available. We are sorry for the inconvenience this may have caused you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support
Critical February 24, 2026 Notification: Issue identified with Insurity Decisions Suite 37m Insurity Public Cloud - US
Started Feb 24, 2026, 01:33 PM UTC· resolved Feb 24, 2026, 02:11 PM UTC
- investigating Feb 24, 2026, 01:33 PM UTC
The following is an important message from Insurity Customer Support. An issue has been raised to the Insurity Cloud Operations team of a problem affecting our Insurity Decisions Suite platform. We are currently investigating the issue and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- investigating Feb 24, 2026, 02:10 PM UTC
The following is an important message from Insurity Customer Support. As of 9:00 AM EST, Insurity Cloud Operations can confirm that all applications and related functions of our platform are fully operational. Please note that at this time, there are no further update planned on this incident. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- resolved Feb 24, 2026, 02:11 PM UTC
This incident has been resolved.
Minor January 22, 2026 Notification: Issue identified with Outlook Online email service 3d 16h Insurity Public Cloud - Canada, Insurity Public Cloud - Canada, Insurity Public Cloud - US - New, Insurity Public Cloud - US - Old and 3 more
Started Jan 22, 2026, 08:57 PM UTC· resolved Jan 26, 2026, 01:50 PM UTC
- identified Jan 22, 2026, 08:57 PM UTC
The following is an important message from Insurity Customer Support. We are aware that some outbound emails from our systems, including multi-factor authentication (MFA) messages, are currently not being delivered due to a widespread issue affecting Microsoft’s Outlook Online email service. Our team is actively monitoring the situation and working closely with Microsoft’s service updates to restore normal email delivery as quickly as possible. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- monitoring Jan 23, 2026, 03:05 AM UTC
The following is an important message from Insurity Customer Support. As of 10:00 PM EST, Insurity Cloud Operations is seeing recovery in email delivery from our systems, including MFA messages, following a widespread issue affecting Microsoft’s Outlook Online email service. We are continuing to monitor the situation and will take further mitigation steps where required. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- resolved Jan 26, 2026, 01:50 PM UTC
This incident has been resolved.
Minor December 12, 2025 Notification: Insurity Marine Suite Cognos Overnight Jobs Not Up to Date 6d Insurity Public Cloud - Canada
Started Dec 12, 2025, 05:15 PM UTC· resolved Dec 18, 2025, 05:32 PM UTC
- identified Dec 12, 2025, 05:15 PM UTC
Update: Our teams have continued to actively work on the Cognos reporting issue. As planned, the data refresh has been completed and all reporting data is now up to date. Additionally, please be advised that we will be performing maintenance on the Cognos server this evening starting at 9:00 PM EST, with an estimated duration of approximately 90 minutes. This maintenance is intended to stabilize the environment. Thank you for your understanding and continued patience. ____________________________________________________________________________________________________________________________________________ We have identified an issue affecting the Insurity Marine Suite Cognos overnight jobs. As a result, Cognos reports are not up to date. Our teams are actively investigating the issue in collaboration with Microsoft to determine the underlying cause. In parallel, we have initiated a refresh of the reporting environment to restore the latest available data. We will continue to provide updates as more information becomes available or once the reports are fully restored. Thank you for your patience and understanding as we work to resolve this incident.
- identified Dec 12, 2025, 09:02 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 16, 2025, 01:48 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 16, 2025, 01:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 18, 2025, 05:32 PM UTC
This incident has been resolved.
Critical November 18, 2025 Notification: Issue identified with Cloudflare 14h 17m Insurity Public Cloud - US, Insurity Public Cloud - Canada, Insurity Private Cloud - US, Insurity Public Cloud - Canada and 15 more
Started Nov 18, 2025, 12:40 PM UTC· resolved Nov 19, 2025, 02:58 AM UTC
- investigating Nov 18, 2025, 12:40 PM UTC
The following is an important message from Insurity Customer Support. We are aware that some of our sites are currently inaccessible due to a global issue affecting Cloudflare services. Our team is actively monitoring the situation and working closely with Cloudflare to restore full access as quickly as possible. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- investigating Nov 18, 2025, 01:20 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 01:56 PM UTC
The following is an important message from Insurity Customer Support. Insurity Cloud Operations is actively investigating connectivity issues resulting from a widespread Cloudflare outage. Further updates will be provided through the Insurity status page as the situation develops. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- investigating Nov 18, 2025, 02:38 PM UTC
The following is an important message from Insurity Customer Support. As of 9:30 EST, Insurity Cloud Operations is actively restoring access to Insurity Production sites across all products. We are continuing to monitor the Cloudflare outage and will take further mitigation steps where required. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- monitoring Nov 18, 2025, 05:24 PM UTC
The following is an important message from Insurity Customer Support. As of 12:00 EST, Insurity Cloud Operations has restored access to all Insurity applications and related services. We are continuing to monitor Cloudflare updates on this incident and will take further action where required. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- monitoring Nov 19, 2025, 12:06 AM UTC
The following is an important message from Insurity Customer Support. Insurity Cloud Operations will perform minor maintenance on the Insurity Cloud tonight between 9:00 PM and 10:00 PM EST. This work is intended to further stabilize the Insurity cloud following today’s Cloudflare outage. During this window, you may experience short, intermittent unavailability of our applications. We apologize for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- resolved Nov 19, 2025, 02:58 AM UTC
The following is an important message from Insurity Customer Support. Insurity Cloud Operations has completed its maintenance on the Insurity Cloud and restored access to all Insurity applications and related services. Please note that at this time, there are no further update planned on this incident. We will however communicate per our standard incident management practices if required. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Minor September 24, 2025 Service Update – Call Center Restored 47m Insurity Private Cloud - US, Insurity Public Cloud - Canada, Insurity Public Cloud - US, Insurity Public Cloud - US
Started Sep 24, 2025, 02:44 PM UTC· resolved Sep 24, 2025, 03:31 PM UTC
- monitoring Sep 24, 2025, 02:44 PM UTC
We are currently experiencing longer-than-usual wait times with our Call Center, and it may take more time than usual for your calls to be answered. In the meantime, please note that you may also reach Insurity Customer Support through our regular support email and the Insurity Support Portal. We apologize for the inconvenience and appreciate your patience while we work to restore normal service levels.
- resolved Sep 24, 2025, 03:31 PM UTC
Our Call Center is now operating at expected service levels. Calls are being answered as normal. Thank you for your patience and understanding while we resolved the earlier delays.
Critical September 19, 2025 Insurity Claims XPress Emergency Maintenance 2d 14h Insurity Public Cloud - US - New
Started Sep 19, 2025, 11:14 PM UTC· resolved Sep 22, 2025, 01:48 PM UTC
- identified Sep 19, 2025, 11:14 PM UTC
The following is an important message from Insurity Customer Support. We are currently performing an emergency maintenance on the Insurity Claims XPress application in continuation from the activity from early today. As a result, the application has been taken offline while Insurity Cloud Operations works to complete the maintenance and restoring service. The best method to track the status of the Insurity Claims XPress application will continue to be through this status page. We apologize for the inconvenience and appreciate your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- monitoring Sep 20, 2025, 12:34 AM UTC
The following is an important message from Insurity Customer Support. We have completed the emergency maintenance on the Insurity Claims XPress application and have restored service as of 20:00 EST. Please note that at this time, there are no further update planned on this incident. We will however communicate per our standard incident management practices if required. We apologize for the inconvenience and appreciate your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- resolved Sep 22, 2025, 01:48 PM UTC
This incident has been resolved.
Critical March 17, 2025 PPM Experiencing Decreased Functionality 4h 19m PPM
Started Mar 17, 2025, 02:31 PM UTC· resolved Mar 17, 2025, 06:51 PM UTC
- investigating Mar 17, 2025, 02:31 PM UTC
At this time PPM is experiencing decreased functionality. Requests cannot be updated and searches and dashboards are not responding. We are investigating the cause or these problems.
- resolved Mar 17, 2025, 06:51 PM UTC
This incident has been resolved.
Minor March 3, 2025 Notification: Issue identified with various products 5h 9m Insurity Public Cloud - Canada, Insurity Public Cloud - Canada, Insurity Public Cloud - Canada, Insurity Public Cloud - Canada
Started Mar 03, 2025, 05:21 PM UTC· resolved Mar 03, 2025, 10:31 PM UTC
- investigating Mar 03, 2025, 05:21 PM UTC
The following is an important message from Insurity Customer Support. An issue has been raised to the Insurity Cloud Operations team of a problem affecting some of our products. We are currently investigating the issue and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- monitoring Mar 03, 2025, 06:58 PM UTC
The following is an important message from Insurity Customer Support. We are continuing to work with our partners to resolve the issue impacting our systems. As of 13:40 EST, we are starting to notice service restoration across all products and are coordinating with MS Azure on resolution and root cause. We are continuing to monitor the Insurity Cloud to ensure that all applications and related functions of our platform are fully operational and will take remediation steps where required. The best method to track the status of our platform will continue to be through this status page. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- resolved Mar 03, 2025, 10:31 PM UTC
The following is an important message from Insurity Customer Support. As of 5:30 PM EST, Insurity Cloud Operations can confirm that all applications and related functions of our platform are fully operational. Please note that at this time, there are no further update planned on this incident. We will however communicate per our standard incident management practices if required. Please do not hesitate to contact Customer Support through our support portal if you have any questions.