Insurity incident
Issue Identified with Bridge Specialty and Insurity Marine Suite
Insurity experienced a minor incident on June 18, 2026 affecting Insurity Public Cloud - Canada and Insurity Public Cloud - Canada, lasting 15h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 18, 2026, 11:41 PM UTC
The following is an important message to Insurity Marine Suite & Bridge Specialty Customers from Insurity Customer Support. We are currently experiencing a performance issue in the Production environment that is affecting login times for some users. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support
- monitoring Jun 19, 2026, 11:40 AM UTC
The following is an important message to Insurity Marine Suite & Bridge Specialty Customers from Insurity Customer Support. As of 8:20 PM EST last night, Insurity Cloud Operations has restored all login capabilities to the applications and related services. We are continuing to monitor the situation and will take further action where required. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- resolved Jun 19, 2026, 03:10 PM UTC
This incident has been resolved.