Insurity incident
Issue Identified with the Billing-as-a-Service application.
Insurity experienced a major incident on June 30, 2026 affecting Insurity Public Cloud - US, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 30, 2026, 08:03 PM UTC
The following is an important message to Insurity Billing-as-a-Service customers from Insurity Customer Support. An issue has been identified with the Billing-as-a-Service application. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support
- resolved Jun 30, 2026, 08:30 PM UTC
The following is an important message to Insurity Billing-as-a-Service Customers from Insurity Customer Support. An identified issue with the Billing-as-a-Service application has been resolved and all services are currently available. Details of the investigation will be included in an incident report to follow. We are sorry for the inconvenience this may have caused you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support