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Insurity has degraded performance

Active incident: Notification of Salesforce / Klue Security Incident

Official status page: https://status.insurity.com · Polled every 5 minutes · 37 components tracked

Insurity is reporting degraded performance right now (last checked just now). Services are up but slower or partially failing.

Real-time Insurity status, recent outages, and incident history — pulled directly from Insurity's official status page at https://status.insurity.com every 5 minutes. Pingoru tracks 37 Insurity services and has captured 28 incidents in the last 90 days (97.48% uptime). Get email, Slack, Discord, or webhook alerts the moment Insurity reports a new incident — free for 5 monitors, no credit card.

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Insurity uptime 97.48% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 41d 6h
    Started Jun 18, 2026, 10:01 PM UTC
    Insurity Public Cloud - USInsurity Public Cloud - USInsurity Public Cloud - USInsurity Public Cloud - CanadaInsurity Public Cloud - USInsurity Public Cloud - USInsurity Public Cloud - CanadaInsurity Public Cloud - USInsurity Public Cloud - CanadaInsurity Public Cloud - US
    Timeline · 3 updates
    • identified · Jun 18, 2026, 10:01 PM UTC

      The following is an important message from Insurity Information Security. We are writing to inform you that we are actively investigating a security incident involving Klue and Salesforce. On June 16th, Salesforce notified Insurity of suspicious activity involving the Klue connected application used by Insurity. Following this notification, Insurity began investigating the validity and nature of this incident. While our investigation is ongoing, we can confirm at this time, that the Insurity cloud, managed infrastructure, and related systems have not been impacted by this incident. Our investigation is still ongoing and focused on whether any customer data held within Salesforce has been impacted at this time. This is unfortunately an incident that has impacted multiple Klue / Salesforce customers and we are working with the parties to gather additional details as they become available. We are treating this incident with urgency and will update you as additional details become available. Please do not hesitate to contact [email protected] if you have any questions.

    • identified · Jun 22, 2026, 03:05 PM UTC

      Update on the Salesforce / Klue Security Incident As an update to our prior notification regarding the Salesforce / Klue security incident, we wanted to share that our initial review of the exposed secrets (including credentials and keys) within Insurity’s CRM data has identified a very limited set of active credentials. We have taken the proactive step to rotate or reset all of these secrets. If you did not receive a direct message from Insurity regarding this incident, no secrets connected to your organization were impacted. Because the Salesforce / Klue event did not involve Insurity products, there are no Customer actions required to maintain the security of Insurity products. We recommend extra vigilance with respect to potential phishing and social engineering attempts because the accessed information came from Insurity’s CRM system and included business contact information. If you receive any messages that seem suspicious, please do not click links and provide any further information. We are committed to protecting our customers, maintaining transparency, and providing relevant updates. Thank you. Jay Wilson CIO & CISO

    • identified · Jul 09, 2026, 02:49 PM UTC

      Update on the Salesforce / Klue Security Incident We are continuing to work with our forensic partners regarding the Klue security incident, and our eDiscovery process remains ongoing. We will provide updates as soon as possible. Thank you for your patience. We are committed to protecting our customers, maintaining transparency, and providing relevant updates. Thank you. Jay Wilson CIO & CISO

    Latest: Update on the Salesforce / Klue Security Incident We are continuing to work with our forensic partners regarding the Klue security incident, and our eDiscovery process remains ongo…

Recent outages & incidents

Past 90 days
  1. Resolved 11m
    Started Jul 02, 2026, 05:39 PM UTC · Resolved Jul 02, 2026, 05:50 PM UTC
    iCenter
    Timeline · 1 update
    • investigating · Jul 02, 2026, 05:39 PM UTC

      Emergency maintenance notice The following is an important message to all iCenter users. Please be advised that we will be preforming an unplanned maintenance to iCenter. During this maintenance period, the application may not be available. You will receive another notification when the maintenance is complete. We are sorry for any inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.

    Latest: Emergency maintenance notice The following is an important message to all iCenter users. Please be advised that we will be preforming an unplanned maintenance to iCenter. During th…

  2. Resolved 27m
    Started Jun 30, 2026, 08:03 PM UTC · Resolved Jun 30, 2026, 08:30 PM UTC
    Insurity Public Cloud - US
    Timeline · 2 updates
    • identified · Jun 30, 2026, 08:03 PM UTC

      The following is an important message to Insurity Billing-as-a-Service customers from Insurity Customer Support. An issue has been identified with the Billing-as-a-Service application. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support

    • resolved · Jun 30, 2026, 08:30 PM UTC

      The following is an important message to Insurity Billing-as-a-Service Customers from Insurity Customer Support. An identified issue with the Billing-as-a-Service application has been resolved and all services are currently available. Details of the investigation will be included in an incident report to follow. We are sorry for the inconvenience this may have caused you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support

    Latest: The following is an important message to Insurity Billing-as-a-Service Customers from Insurity Customer Support. An identified issue with the Billing-as-a-Service application has b…

  3. Resolved 15h 59m
    Started Jun 22, 2026, 08:54 PM UTC · Resolved Jun 23, 2026, 12:54 PM UTC
    Insurity Public Cloud - US
    Timeline · 2 updates
    • identified · Jun 22, 2026, 08:55 PM UTC

      The following is an important message from Insurity Customer Support. An issue has been raised to the Insurity Cloud Operations team of a problem affecting our Insurity Pro Suite products. We are currently investigating the issue and an email will be sent once it has been resolved. While our team works to resolve this issue, you may experience intermittent disruptions to certain product features. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

    • resolved · Jun 23, 2026, 12:54 PM UTC

      An issue raised to the Insurity Cloud Operations team of a problem with the Insurity Pro Suite application has been resolved and all services are currently available. We are sorry for the inconvenience this may have caused you and thank you for your cooperation. Please do not hesitate to contact your Account Representative or Customer Support if you have any questions.

    Latest: An issue raised to the Insurity Cloud Operations team of a problem with the Insurity Pro Suite application has been resolved and all services are currently available. We are sorry …

  4. Resolved 15h 29m
    Started Jun 18, 2026, 11:41 PM UTC · Resolved Jun 19, 2026, 03:10 PM UTC
    Insurity Public Cloud - CanadaInsurity Public Cloud - Canada
    Timeline · 3 updates
    • identified · Jun 18, 2026, 11:41 PM UTC

      The following is an important message to Insurity Marine Suite & Bridge Specialty Customers from Insurity Customer Support. We are currently experiencing a performance issue in the Production environment that is affecting login times for some users. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support

    • monitoring · Jun 19, 2026, 11:40 AM UTC

      The following is an important message to Insurity Marine Suite & Bridge Specialty Customers from Insurity Customer Support. As of 8:20 PM EST last night, Insurity Cloud Operations has restored all login capabilities to the applications and related services. We are continuing to monitor the situation and will take further action where required. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

    • resolved · Jun 19, 2026, 03:10 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 3h 7m
    Started Jun 08, 2026, 05:30 PM UTC · Resolved Jun 08, 2026, 08:37 PM UTC
    Insurity Public Cloud - Canada
    Timeline · 2 updates
    • identified · Jun 08, 2026, 05:30 PM UTC

      The following is an important message to Insurity Marine Suite Customers from Insurity Customer Support. We are currently experiencing a performance issue in the Production environment that is affecting login times for some users. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support

    • resolved · Jun 08, 2026, 08:37 PM UTC

      The following is an important message to Insurity Marine Suite Customers from Insurity Customer Support. A performance issue with login times for some users in the Production environment for Insurity Marine Suite application has been resolved and all services are currently available. We are sorry for the inconvenience this may have caused you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support

    Latest: The following is an important message to Insurity Marine Suite Customers from Insurity Customer Support. A performance issue with login times for some users in the Production envir…

See the full Insurity outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 6 incidents View full outage history →