Insurity incident
Notification: Issue identified with Outlook Online email service
Insurity experienced a minor incident on January 22, 2026 affecting Insurity Public Cloud - Canada and Insurity Public Cloud - Canada and 1 more component, lasting 3d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 22, 2026, 08:57 PM UTC
The following is an important message from Insurity Customer Support. We are aware that some outbound emails from our systems, including multi-factor authentication (MFA) messages, are currently not being delivered due to a widespread issue affecting Microsoft’s Outlook Online email service. Our team is actively monitoring the situation and working closely with Microsoft’s service updates to restore normal email delivery as quickly as possible. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- monitoring Jan 23, 2026, 03:05 AM UTC
The following is an important message from Insurity Customer Support. As of 10:00 PM EST, Insurity Cloud Operations is seeing recovery in email delivery from our systems, including MFA messages, following a widespread issue affecting Microsoft’s Outlook Online email service. We are continuing to monitor the situation and will take further mitigation steps where required. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- resolved Jan 26, 2026, 01:50 PM UTC
This incident has been resolved.