Insurity incident
Notification: Issue identified with Cloudflare
Insurity experienced a critical incident on November 18, 2025 affecting Insurity Public Cloud - US and Insurity Public Cloud - Canada and 1 more component, lasting 14h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:40 PM UTC
The following is an important message from Insurity Customer Support. We are aware that some of our sites are currently inaccessible due to a global issue affecting Cloudflare services. Our team is actively monitoring the situation and working closely with Cloudflare to restore full access as quickly as possible. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- investigating Nov 18, 2025, 01:20 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 01:56 PM UTC
The following is an important message from Insurity Customer Support. Insurity Cloud Operations is actively investigating connectivity issues resulting from a widespread Cloudflare outage. Further updates will be provided through the Insurity status page as the situation develops. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- investigating Nov 18, 2025, 02:38 PM UTC
The following is an important message from Insurity Customer Support. As of 9:30 EST, Insurity Cloud Operations is actively restoring access to Insurity Production sites across all products. We are continuing to monitor the Cloudflare outage and will take further mitigation steps where required. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- monitoring Nov 18, 2025, 05:24 PM UTC
The following is an important message from Insurity Customer Support. As of 12:00 EST, Insurity Cloud Operations has restored access to all Insurity applications and related services. We are continuing to monitor Cloudflare updates on this incident and will take further action where required. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- monitoring Nov 19, 2025, 12:06 AM UTC
The following is an important message from Insurity Customer Support. Insurity Cloud Operations will perform minor maintenance on the Insurity Cloud tonight between 9:00 PM and 10:00 PM EST. This work is intended to further stabilize the Insurity cloud following today’s Cloudflare outage. During this window, you may experience short, intermittent unavailability of our applications. We apologize for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- resolved Nov 19, 2025, 02:58 AM UTC
The following is an important message from Insurity Customer Support. Insurity Cloud Operations has completed its maintenance on the Insurity Cloud and restored access to all Insurity applications and related services. Please note that at this time, there are no further update planned on this incident. We will however communicate per our standard incident management practices if required. Please do not hesitate to contact Customer Support through our support portal if you have any questions.