Insurity incident
Issue Identified with Insurity Sure Commercial Suite
Insurity experienced a major incident on September 28, 2026 affecting Insurity Public Cloud - US, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2026, 03:32 PM UTC
The following is an important message from Insurity Customer Support. An issue has been identified in the production environment affecting Insurity Sure Commercial. Our team is actively working to resolve the issue. Please escalate any issues related to being unable to log in or loading a policy through the support portal. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.
- monitoring Sep 28, 2026, 09:45 PM UTC
We have resolved the issue affecting Insurity Sure Commercial. We are monitoring the service to confirm it remains stable. If you continue to experience any issues, please contact Customer Support through the support portal.
- resolved Sep 30, 2026, 05:24 PM UTC
The issue affecting Insurity Sure Commercial has been resolved. If you continue to experience any issues, please contact Customer Support through the support portal. Thank you for your patience and understanding.