Insurity Outage History

The following is an important message to Insurity Billing-as-a-Service customers from Insurity Customer Support. An issue has been identified with the Billing-as-a-Service application. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support

The following is an important message from Insurity Customer Support. An issue has been raised to the Insurity Cloud Operations team of a problem affecting our Insurity Pro Suite products. We are currently investigating the issue and an email will be sent once it has been resolved. While our team works to resolve this issue, you may experience intermittent disruptions to certain product features. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

The following is an important message to Insurity Marine Suite & Bridge Specialty Customers from Insurity Customer Support. We are currently experiencing a performance issue in the Production environment that is affecting login times for some users. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support

The following is an important message to Insurity Marine Suite Customers from Insurity Customer Support. We are currently experiencing a performance issue in the Production environment that is affecting login times for some users. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support

The following is an important message from Insurity Customer Support. We are aware that some outbound emails from our systems, including multi-factor authentication (MFA) messages, are currently not being delivered due to a widespread issue affecting Microsoft’s Outlook Online email service. Our team is actively monitoring the situation and working closely with Microsoft’s service updates to restore normal email delivery as quickly as possible. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

The following is an important message from Insurity Customer Support. We are currently performing an emergency maintenance on the Insurity Claims XPress application in continuation from the activity from early today. As a result, the application has been taken offline while Insurity Cloud Operations works to complete the maintenance and restoring service. The best method to track the status of the Insurity Claims XPress application will continue to be through this status page. We apologize for the inconvenience and appreciate your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.