Insurity experienced a minor incident on September 24, 2025 affecting Insurity Private Cloud - US and Insurity Public Cloud - Canada and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 24, 2025, 02:44 PM UTC
We are currently experiencing longer-than-usual wait times with our Call Center, and it may take more time than usual for your calls to be answered. In the meantime, please note that you may also reach Insurity Customer Support through our regular support email and the Insurity Support Portal. We apologize for the inconvenience and appreciate your patience while we work to restore normal service levels.
- resolved Sep 24, 2025, 03:31 PM UTC
Our Call Center is now operating at expected service levels. Calls are being answered as normal. Thank you for your patience and understanding while we resolved the earlier delays.