Insurity Outage History

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Insurity had 15 outages in the last 2 years totaling 406h 38m of downtime — averaging 0.6 incidents per month.

There were 15 Insurity outages since October 7, 2024 totaling 406h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.insurity.com

Major September 28, 2026

Issue Identified with Insurity Sure Commercial Suite

Detected by Pingoru
Sep 28, 2026, 03:32 PM UTC
Resolved
Sep 30, 2026, 05:24 PM UTC
Duration
2d 1h
Affected: Insurity Public Cloud - US
Timeline · 3 updates
  1. identified Sep 28, 2026, 03:32 PM UTC

    The following is an important message from Insurity Customer Support. An issue has been identified in the production environment affecting Insurity Sure Commercial. Our team is actively working to resolve the issue. Please escalate any issues related to being unable to log in or loading a policy through the support portal. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

  2. monitoring Sep 28, 2026, 09:45 PM UTC

    We have resolved the issue affecting Insurity Sure Commercial. We are monitoring the service to confirm it remains stable. If you continue to experience any issues, please contact Customer Support through the support portal.

  3. resolved Sep 30, 2026, 05:24 PM UTC

    The issue affecting Insurity Sure Commercial has been resolved. If you continue to experience any issues, please contact Customer Support through the support portal. Thank you for your patience and understanding.

Read the full incident report →

Notice July 2, 2026

iCenter Emergency Maintenance

Detected by Pingoru
Jul 02, 2026, 05:39 PM UTC
Resolved
Jul 02, 2026, 05:50 PM UTC
Duration
11m
Affected: iCenter
Timeline · 1 update
  1. investigating Jul 02, 2026, 05:39 PM UTC

    Emergency maintenance notice The following is an important message to all iCenter users. Please be advised that we will be preforming an unplanned maintenance to iCenter. During this maintenance period, the application may not be available. You will receive another notification when the maintenance is complete. We are sorry for any inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.

Read the full incident report →

Major June 30, 2026

Issue Identified with the Billing-as-a-Service application.

Detected by Pingoru
Jun 30, 2026, 08:03 PM UTC
Resolved
Jun 30, 2026, 08:30 PM UTC
Duration
27m
Affected: Insurity Public Cloud - US
Timeline · 2 updates
  1. identified Jun 30, 2026, 08:03 PM UTC

    The following is an important message to Insurity Billing-as-a-Service customers from Insurity Customer Support. An issue has been identified with the Billing-as-a-Service application. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support

  2. resolved Jun 30, 2026, 08:30 PM UTC

    The following is an important message to Insurity Billing-as-a-Service Customers from Insurity Customer Support. An identified issue with the Billing-as-a-Service application has been resolved and all services are currently available. Details of the investigation will be included in an incident report to follow. We are sorry for the inconvenience this may have caused you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support

Read the full incident report →

Major June 22, 2026

Issue Identified with Insurity Pro Suite

Detected by Pingoru
Jun 22, 2026, 08:54 PM UTC
Resolved
Jun 23, 2026, 12:54 PM UTC
Duration
15h 59m
Affected: Insurity Public Cloud - US
Timeline · 2 updates
  1. identified Jun 22, 2026, 08:55 PM UTC

    The following is an important message from Insurity Customer Support. An issue has been raised to the Insurity Cloud Operations team of a problem affecting our Insurity Pro Suite products. We are currently investigating the issue and an email will be sent once it has been resolved. While our team works to resolve this issue, you may experience intermittent disruptions to certain product features. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

  2. resolved Jun 23, 2026, 12:54 PM UTC

    An issue raised to the Insurity Cloud Operations team of a problem with the Insurity Pro Suite application has been resolved and all services are currently available. We are sorry for the inconvenience this may have caused you and thank you for your cooperation. Please do not hesitate to contact your Account Representative or Customer Support if you have any questions.

Read the full incident report →

Minor June 18, 2026

Issue Identified with Bridge Specialty and Insurity Marine Suite

Detected by Pingoru
Jun 18, 2026, 11:41 PM UTC
Resolved
Jun 19, 2026, 03:10 PM UTC
Duration
15h 29m
Affected: Insurity Public Cloud - CanadaInsurity Public Cloud - Canada
Timeline · 3 updates
  1. identified Jun 18, 2026, 11:41 PM UTC

    The following is an important message to Insurity Marine Suite & Bridge Specialty Customers from Insurity Customer Support. We are currently experiencing a performance issue in the Production environment that is affecting login times for some users. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support

  2. monitoring Jun 19, 2026, 11:40 AM UTC

    The following is an important message to Insurity Marine Suite & Bridge Specialty Customers from Insurity Customer Support. As of 8:20 PM EST last night, Insurity Cloud Operations has restored all login capabilities to the applications and related services. We are continuing to monitor the situation and will take further action where required. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

  3. resolved Jun 19, 2026, 03:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026

Insurity Marine Suite Performance Degradation

Detected by Pingoru
Jun 08, 2026, 05:30 PM UTC
Resolved
Jun 08, 2026, 08:37 PM UTC
Duration
3h 7m
Affected: Insurity Public Cloud - Canada
Timeline · 2 updates
  1. identified Jun 08, 2026, 05:30 PM UTC

    The following is an important message to Insurity Marine Suite Customers from Insurity Customer Support. We are currently experiencing a performance issue in the Production environment that is affecting login times for some users. We are currently investigating the issue, and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support

  2. resolved Jun 08, 2026, 08:37 PM UTC

    The following is an important message to Insurity Marine Suite Customers from Insurity Customer Support. A performance issue with login times for some users in the Production environment for Insurity Marine Suite application has been resolved and all services are currently available. We are sorry for the inconvenience this may have caused you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Insurity Customer Support

Read the full incident report →

Critical February 24, 2026

Notification: Issue identified with Insurity Decisions Suite

Detected by Pingoru
Feb 24, 2026, 01:33 PM UTC
Resolved
Feb 24, 2026, 02:11 PM UTC
Duration
37m
Affected: Insurity Public Cloud - US
Timeline · 3 updates
  1. investigating Feb 24, 2026, 01:33 PM UTC

    The following is an important message from Insurity Customer Support. An issue has been raised to the Insurity Cloud Operations team of a problem affecting our Insurity Decisions Suite platform. We are currently investigating the issue and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

  2. investigating Feb 24, 2026, 02:10 PM UTC

    The following is an important message from Insurity Customer Support. As of 9:00 AM EST, Insurity Cloud Operations can confirm that all applications and related functions of our platform are fully operational. Please note that at this time, there are no further update planned on this incident. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

  3. resolved Feb 24, 2026, 02:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

Notification: Issue identified with Outlook Online email service

Detected by Pingoru
Jan 22, 2026, 08:57 PM UTC
Resolved
Jan 26, 2026, 01:50 PM UTC
Duration
3d 16h
Affected: Insurity Public Cloud - CanadaInsurity Public Cloud - CanadaInsurity Public Cloud - US - NewInsurity Public Cloud - US - OldInsurity Private Cloud - Canada (Non Production)Insurity Public Cloud - CanadaInsurity Public Cloud - US
Timeline · 3 updates
  1. identified Jan 22, 2026, 08:57 PM UTC

    The following is an important message from Insurity Customer Support. We are aware that some outbound emails from our systems, including multi-factor authentication (MFA) messages, are currently not being delivered due to a widespread issue affecting Microsoft’s Outlook Online email service. Our team is actively monitoring the situation and working closely with Microsoft’s service updates to restore normal email delivery as quickly as possible. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

  2. monitoring Jan 23, 2026, 03:05 AM UTC

    The following is an important message from Insurity Customer Support. As of 10:00 PM EST, Insurity Cloud Operations is seeing recovery in email delivery from our systems, including MFA messages, following a widespread issue affecting Microsoft’s Outlook Online email service. We are continuing to monitor the situation and will take further mitigation steps where required. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

  3. resolved Jan 26, 2026, 01:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Notification: Issue identified with Cloudflare

Detected by Pingoru
Nov 18, 2025, 12:40 PM UTC
Resolved
Nov 19, 2025, 02:58 AM UTC
Duration
14h 17m
Affected: Insurity Public Cloud - USInsurity Public Cloud - CanadaInsurity Private Cloud - USInsurity Public Cloud - CanadaInsurity Public Cloud - CanadaInsurity Public Cloud - USInsurity Public Cloud - USInsurity Public Cloud - USInsurity Public Cloud - USInsurity Public Cloud - USInsurity Public Cloud - US - NewInsurity Public Cloud - US - OldInsurity Private Cloud - USInsurity Public Cloud - CanadaInsurity Private Cloud - Canada (Non Production)Insurity Public Cloud - USInsurity Public Cloud - USInsurity Public Cloud - CanadaInsurity Public Cloud - US
Timeline · 7 updates

Read the full incident report →

Minor September 24, 2025

Service Update – Call Center Restored

Detected by Pingoru
Sep 24, 2025, 02:44 PM UTC
Resolved
Sep 24, 2025, 03:31 PM UTC
Duration
47m
Affected: Insurity Private Cloud - USInsurity Public Cloud - CanadaInsurity Public Cloud - USInsurity Public Cloud - US
Timeline · 2 updates
  1. monitoring Sep 24, 2025, 02:44 PM UTC

    We are currently experiencing longer-than-usual wait times with our Call Center, and it may take more time than usual for your calls to be answered. In the meantime, please note that you may also reach Insurity Customer Support through our regular support email and the Insurity Support Portal. We apologize for the inconvenience and appreciate your patience while we work to restore normal service levels.

  2. resolved Sep 24, 2025, 03:31 PM UTC

    Our Call Center is now operating at expected service levels. Calls are being answered as normal. Thank you for your patience and understanding while we resolved the earlier delays.

Read the full incident report →

Critical September 19, 2025

Insurity Claims XPress Emergency Maintenance

Detected by Pingoru
Sep 19, 2025, 11:14 PM UTC
Resolved
Sep 22, 2025, 01:48 PM UTC
Duration
2d 14h
Affected: Insurity Public Cloud - US - New
Timeline · 3 updates
  1. identified Sep 19, 2025, 11:14 PM UTC

    The following is an important message from Insurity Customer Support. We are currently performing an emergency maintenance on the Insurity Claims XPress application in continuation from the activity from early today. As a result, the application has been taken offline while Insurity Cloud Operations works to complete the maintenance and restoring service. The best method to track the status of the Insurity Claims XPress application will continue to be through this status page. We apologize for the inconvenience and appreciate your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

  2. monitoring Sep 20, 2025, 12:34 AM UTC

    The following is an important message from Insurity Customer Support. We have completed the emergency maintenance on the Insurity Claims XPress application and have restored service as of 20:00 EST. Please note that at this time, there are no further update planned on this incident. We will however communicate per our standard incident management practices if required. We apologize for the inconvenience and appreciate your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

  3. resolved Sep 22, 2025, 01:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 17, 2025

PPM Experiencing Decreased Functionality

Detected by Pingoru
Mar 17, 2025, 02:31 PM UTC
Resolved
Mar 17, 2025, 06:51 PM UTC
Duration
4h 19m
Affected: PPM
Timeline · 2 updates
  1. investigating Mar 17, 2025, 02:31 PM UTC

    At this time PPM is experiencing decreased functionality. Requests cannot be updated and searches and dashboards are not responding. We are investigating the cause or these problems.

  2. resolved Mar 17, 2025, 06:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 3, 2025

Notification: Issue identified with various products

Detected by Pingoru
Mar 03, 2025, 05:21 PM UTC
Resolved
Mar 03, 2025, 10:31 PM UTC
Duration
5h 9m
Affected: Insurity Public Cloud - CanadaInsurity Public Cloud - CanadaInsurity Public Cloud - CanadaInsurity Public Cloud - Canada
Timeline · 3 updates
  1. investigating Mar 03, 2025, 05:21 PM UTC

    The following is an important message from Insurity Customer Support. An issue has been raised to the Insurity Cloud Operations team of a problem affecting some of our products. We are currently investigating the issue and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

  2. monitoring Mar 03, 2025, 06:58 PM UTC

    The following is an important message from Insurity Customer Support. We are continuing to work with our partners to resolve the issue impacting our systems. As of 13:40 EST, we are starting to notice service restoration across all products and are coordinating with MS Azure on resolution and root cause. We are continuing to monitor the Insurity Cloud to ensure that all applications and related functions of our platform are fully operational and will take remediation steps where required. The best method to track the status of our platform will continue to be through this status page. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

  3. resolved Mar 03, 2025, 10:31 PM UTC

    The following is an important message from Insurity Customer Support. As of 5:30 PM EST, Insurity Cloud Operations can confirm that all applications and related functions of our platform are fully operational. Please note that at this time, there are no further update planned on this incident. We will however communicate per our standard incident management practices if required. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

Read the full incident report →

Notice October 7, 2024

PPM Emergency Maintenance

Detected by Pingoru
Oct 07, 2024, 04:35 PM UTC
Resolved
Oct 07, 2024, 05:13 PM UTC
Duration
37m
Affected: PPM
Timeline · 2 updates
  1. investigating Oct 07, 2024, 04:35 PM UTC

    Emergency maintenance notice The following is an important message to all PPM users. Please be advised that we will be preforming an unplanned maintenance to PPM. During this maintenance period, the application may not be available. You will receive another notification when the maintenance is complete. We are sorry for any inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.

  2. resolved Oct 07, 2024, 05:13 PM UTC

    This incident has been resolved.

Read the full incident report →