Instructure incident

Some users are seeing Canvas Under Heavy Load error when accessing Canvas.

Minor Resolved View vendor source →
Started
Apr 13, 2026, 06:58 PM UTC
Resolved
Apr 13, 2026, 09:43 PM UTC
Duration
2h 44m
Detected by Pingoru
Apr 13, 2026, 06:58 PM UTC

Affected components

Canvas LMSus-west-2

Update timeline

  1. investigating Apr 13, 2026, 06:58 PM UTC

    We are currently investigating this issue.

  2. identified Apr 13, 2026, 07:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 13, 2026, 07:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 13, 2026, 09:43 PM UTC

    This incident has been resolved.

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