Instructure incident

Some users in the IAD region who are using a trust instance are unable to log into Canvas.

Major Resolved View vendor source →

Instructure experienced a major incident on April 22, 2026 affecting Canvas LMS and us-east-1, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 11:22 PM UTC
Resolved
Apr 23, 2026, 03:13 AM UTC
Duration
3h 50m
Detected by Pingoru
Apr 22, 2026, 11:22 PM UTC

Affected components

Canvas LMSus-east-1

Update timeline

  1. investigating Apr 22, 2026, 11:22 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 22, 2026, 11:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 23, 2026, 12:14 AM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 23, 2026, 12:48 AM UTC

    We are continuing to investigate this issue.

  5. investigating Apr 23, 2026, 01:15 AM UTC

    We are continuing to investigate this issue.

  6. investigating Apr 23, 2026, 01:39 AM UTC

    We are continuing to investigate this issue.

  7. investigating Apr 23, 2026, 02:32 AM UTC

    We are continuing to investigate this issue.

  8. investigating Apr 23, 2026, 02:59 AM UTC

    We are continuing to investigate this issue.

  9. monitoring Apr 23, 2026, 03:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  10. resolved Apr 23, 2026, 03:13 AM UTC

    This incident has been resolved.